Manuel Acosta Email & Phone Number

Greater Tucson Area

Coral Gables, Florida, Us

Stamford, Ct, Us

Advisory - Security Advisory

Arlington, Va, Us

Santa Clara, Ca, Us

Arlington, Va, Us

• Responsible for Cybersecurity strategies throughout RMS Cybersecurity Proprietary Programs portfolio.• Oversee compliance and lead a staff of 10 mid-level managers, total of 120 Cybersecurity Professionals whom ensure over 150 information security boundaries are operated, maintained and dispositioned in accordance with RMS and Federal security policies, procedures and standards.• Developed, implemented, maintained and managed Enterprise Cybersecurity Program, policies, procedures and guidelines (Cybersecurity SOP, Media Control Policy, Comprehensive Incident Response Plan, etc.).

• Provided IT support, planning, software / hardware configuration, and help desk organization. • Maintained inventory status up to date, Windows Updates and software patches. • Trained and supported users via phone and on site, across departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.• Ability to analyze computer software and/or hardware problems and develop workable solutions. Able to communicate effectively both orally and in writing to train and inform AZARNG personnel.• Created and disseminated images to machines locally and across a network. Performed installation/troubleshot of switches, patch panels, and end user connections in Cat 5 wiring. • Applied and maintained DISA STIG configurations to Microsoft and other vendor software products. • Ensured operability, maintained security, updated hardware/software and assist in troubleshooting problems.• Managed firewall, network monitoring and server monitoring both on- and off- site.• Identified, developed and implemented training programs to increase computer literacy and self-sufficiency. • Troubleshoot, analyze and resolve computer problems related to both hardware and software.• Configured, imaged, deployed, and integrated new equipment into the environment.• Tested and developed troubleshooting solutions for Information Management Office.• Troubleshot network connections at workstation and switch levels.• Performed installation of switches, patch panels, and end user connections in Cat 5 wiring. • Managed Active Directory user accounts.• Set up and configured Client / Server applications.• Provided remote support utilizing RDP, SCCM.• Tracked and analyzes trends in Help Desk requests and generated statistical reports. • Identified, recommends, develops, and implements customer training programs to increase computer literacy and self-sufficiency.

Reston, Va, Us

* Provide independent verification and validation support for the AGM release management for all operating systems.* Test AGM products against commonly used Army-approved applications and specific server roles, ie, ie, ActivIdentity Active Client, Axway Desktop Validator, and Silanis eSign.* Generate AGM compliance reviews and testing for beta, release candidate, and final release builds.* Review and verify security settings of AGM-supported operating systems based on DISA STIGs, United States Government Computer Baseline (USGCB), DOD Joint Services published guidance. Create and support AGM Group Policy Objects that meet AGM requirements for supported OSs.* Provide Information Assurance Vulnerability Alert (IAVA), security updates, and new application reviews.* Project and configuration management, testing/integration, development, and user level support: Army service management framework (e.g., Information Technology Infrastructure Library (ITIL).*Developed Government-approved high-level policy, procedures, executive summaries, technical control documentation, and other documentation.*Implement senior level development of computer security configuration/policies and the integration of applications (e.g., hardened baseline configurations).* Designed, build, and maintenance of physical and virtual environments.* Expertise to provide engineering, integration, and planning support to enterprise initiatives such as Active Directory Migration, Email Exchange, Enterprise Directory Services (EDS), Technical Authority (TA), development and management of the AGM images, and integration into the enterprise and LandWarNet IT Consolidated Services.* Support the integration activities of Army initiatives ie, IPv6, Common Access Card/Single Sign-On (CAC/SSO), Everything Over IP (EOIP), Trusted Platform Module (TPM) Enterprise Management, and Trusted Computing per mission requirements.

• Administered detailed log of inbound and outbound calls to gather data for knowledge database. • Set up computer systems for end users. Scanned systems for validation of compliance (SCAP)• Maintained and updated Windows operating system monitors platforms and network infrastructure.• Responded to and resolved computer system problems as required.• Produced, maintained, and improved documentation on various internal processes, and OS standards.• Help Desk support nationwide, earning reputation of complex problem resolution and professionalism.• Directed troubleshooting efforts for high severity issues by engaging with other support teams• Administered site anti-virus and IPS/IDS software suites• Maintained department inventory and software databases• Coordinated with other teams to support network hardware such as firewalls, load balancers and switches and storage hardware such as SAN, DAS and NAS systems• Resolved issues related to Windows, application, virus isolation, and removal, storage and hardware configuration problems• Schedule and manage backups of all Company files and email through the use of Symantec Backup Exec.• Created, maintained and coordinated employee schedules, service requests and work orders.• Facilitated calls of Boeing customers, service reps and employees requiring account assistance. • Monitored and update phone system, software updates, user changes and procedure instructions.

Tampa, Florida, Us

• Designated as System Administrator for offsite support in Mexico and Central America sites.• Provided IT support, planning, software / hardware configuration, user training and help desk organization. Supported over 300 Windows 2000 / XP / 7 workstations. Conducted quarterly security scans MBSA on Servers and desktops. Oversaw file server utilization. • Resolved issues related to Windows, application, virus isolation, and removal, storage and hardware configuration problems• Installed, configured, and troubleshot network and application server hardware, operating software and peripheral network equipment such as cabling system, network interface cards, modems, hubs, switches and routers. Programmed and configured AVAYA phone stations. • Manage and maintained a 20+ mixed server environment (Windows/Linux), ensuring 99.9% or better uptime. Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.• Tested and deployed Operating System Patches on a monthly basis. • Conducted wireless access scans throughout site property to validate security on wireless access points.• Configured and audited information systems in compliance with ISO 27001:2. • Administered Windows Server 2008 and 2008R2 infrastructure, Active Directory in combination with AVAYA phone system (VOIP) and Avaya switches.• Developed and maintained Group Policies to secure Mandatory and Discretionary Access Controls.• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.• Analyzed performance of Help Desk activities and documented resolutions, identified problem areas, devises, and delivers solutions to enhance quality of service and to prevent problems. • Direct supervised a team of 3 System Administration Personnel.

Mountain View, California, Us

• Generated sales and technical support for inbound / outbound calls. Designated as the “Subject Matter Expert” liaison for sales department. Interpreted and translated Spanish speaking calls.• Coordinated installation of software in large network environments. Delivered specialized network installations, maintenance, and configurations.• Directed training on installation of QuickBooks in Windows environments. Developed training modules for product features.

Business Education

Master Of Engineering - Meng, Cybersecurity Policy & Compliance

Master Of Business Administration (M.B.A.), Business Administration And Management, General

B.S., Business Management