Alex R. Email & Phone Number

Las Vegas, Nevada, Us

Cultivate a high-performing, globally diverse team through customized learning initiatives and real-time feedback loops.Devise cohesive strategies that empower global units to address the ever-evolving landscape of cybersecurity challenges collaboratively.Ensure the strategic alignment and clarity of risk management practices across technology and cybersecurity sectors. This includes but is not limited to risk frameworks, event management processes, and other related operational capabilities.Navigate organizational growth and shifting priorities adeptly, fostering a dynamic, results-driven team atmosphere that thrives in fast-paced environments.Perform comprehensive risk assessments by identifying and evaluating potential vulnerabilities and threats, safeguarding organizational systems and data.Integrate risk mitigation strategies that are shaped by risk assessment outcomes, aiming to effectively manage and alleviate identified threats.Institute key performance indicators and other metrics to gauge compliance with second-line defense protocols, fostering a culture of accountability and continuous improvement.

Las Vegas, Nevada, Us

Mentor and build a diverse, global, and high-performance team by creating appropriate learning opportunities and timely feedback.Lead through organizational scale and priority changes in a rapidly growing, fast-paced, results-oriented team environment.Conducting risk assessments: This involves identifying and assessing potential vulnerabilities and threats to an organization's systems and data.Developing risk mitigation strategies: Based on the results of risk assessments, the team needs to develop strategies to mitigate or manage identified risks.Performing vulnerability scans and assessments: This involves identifying and prioritizing vulnerabilities in an organization's systems and applications, including those that could be exploited by attackers.Developing and implementing security controls: The team needs to develop and implement security controls to protect against potential threats and vulnerabilities, including firewalls, intrusion detection systems, and access controls.Conducting third-party risk assessments: The team should evaluate the security posture of third-party vendors and partners to ensure that their services or products do not introduce additional risk to the organization.Ensuring compliance with relevant regulations and standards: The team needs to ensure that the organization complies with all relevant regulations and standards, such as ISO, PCI-DSS, and GDPR.Maintaining security policies and procedures: The team should develop and maintain security policies and procedures to ensure that the organization's security measures are consistent and effective.Work closely with cross-functional teams (such as Information Technology, Engineering Platforms, Product & Program Management, Security Strategy and Operations, Legal, Privacy, Internal Audit) to deliver effective business processes..

Las Vegas, Nevada, Us

Configures, implements, and troubleshoots a wide variety of cyber security devices.Implement and maintain cyber tools.Monitor cyber tools’ health.Monitor and respond to output from cyber tools.Tune tools for optimum performance and business focused monitoring.Configure and troubleshoot security infrastructure devices.Capacity planning for cyber devices.Create and participate in cyber security practice exercises.Design cyber security architecture in accordance with IT architects and current and forward-looking network design.Create, develop, and maintain detailed cyber security design documentation.Prepare, document, and maintain standard operating procedures and protocols.Collaborate with team members and business teams to troubleshoot system.Configure and troubleshoot cyber security devices.Create and maintain metrics.

Las Vegas, Nevada, Us

Las Vegas, Nevada, Us

• Troubleshoot and resolve advanced network related problems• Break-fix support• Document and craft remediation documents and procedural guides• Participate in On-call support rotation• Create and update technical documentation• Understand and utilize available help tools, scripts, and systems to troubleshoot and diagnose in accordance with Level of Support• Develop reusable knowledge for known solutions and ensure that solutions are employed by other team members• Primary escalation point for less experienced Team Members when seeking technical solutions• Understand ITIL change management• Guide troubleshooting over the telephone and in-person• Collaborate with L3 engineers• Handle escalations with vendors and other third parties• Perform datacenter operations and hands-on datacenter infrastructure maintenance• Perform, train, mentor and/or assist other individuals in the day to day activities of the group• Understand and abide by all security and operational polices• Hands on, demonstrable, experience in one or more of the following practice areas

Las Vegas, Nevada, Us

I transformed the IT infrastructure for this office equipment supplier and trained clients and the IT team on the usage and maintenance of uniFLOW products.During this time, I upgraded the business’s products, instituted backup and configuration procedures, and troubleshot system incompatibility, management, and deployment issues across multiple environments. By configuring their Windows and VMware architecture, I improved uptime from 2 to 4 nines.Key

Las Vegas, Nv, Us

At this role, I worked with 6 peers to perform several software and hardware rollouts for 300+ internal users as well as call centers and third-party companies.One of my key achievements here was automating tasks and implementing department-based imaging to expedite rollouts. By using internal file shares and working with vendors to create user profiles and registry entries, I reduced the installation time by 60% while ensuring PCI compliance.I also revamped SOPs and SLAs including protocols regarding software deployment. Specifically, I initiated interdepartmental interviews, solicited proactive feedback, and deployed systems based on the requirements. In doing so, I expedited software deployment by ~90%.Apart from conducting and improving rollouts, I enhanced staff performance by performing individual trainings and monthly coaching classes on standard procedures and internal systems. For instance, I enabled an underperforming employee to become highly productive and take on the senior lead role by leading one-on-one sessions on change management.Key

Here, I provided public safety technology applications and intelligence services, such as Enhanced 911, dispatch software, and record management systems, to clientsPrimarily, I worked with 5-6 peers to resolve equipment issues and validate connectivity when configuring custom products on server infrastructure. In addition, I conducted data replication between multiple agencies.One of my key contributions at this role was furthering future-proofing by implementing VMware. Doing so allowed me to reduce rollout servers from 5 to 2 and decrease costs.Besides upgrading the infrastructure, I worked in a “train the trainer” environment to coach a 3-member deployment team on SOPs related to installation changes, custom solutions, and a record management system.Key

Deer Park, Ny, Us

I delivered web and IT services to clients throughout the city of Deer Park by establishing and configuring a wireless LAN using transfer dishes. I also provided technical support by troubleshooting network issues and repairing equipment including phones, computers, and servers.Key

I helped this company provide hardware and software solutions by implementing domain controllers; setting up Exchange servers; and servicing, building, and deploying digital video recorders.Key

Richfield, Minnesota, Us

I assured customer service and answered technical queries while selling home media, network, and computer systems at this electronics retailer. I also maintained equipment as a service engineer.Key

Chevy Chase, Md, Us

Responsible for service and payment calls.

Framingham, Ma, Us

Sales/stock/customer service/service center

As – Associate Of Science, Network Sciences

Associate'S Degree