Andy Sheer Email & Phone Number

Fort Collins, Co, Us

Fort Collins, Co, Us

Raleigh, North Carolina, United States

As a Senior Strategic Client Consultant at Seertech Solutions, I am working directly with customers to identify opportunities to expand their use of system features and extend the value they receive from the Seertech LMS. Additionally, as a previous platform owner of a Seertech implementation, I work with them to reduce administrative overhead and enable their businesses to scale their enablement strategy.

Raleigh, North Carolina, United States

Raleigh, North Carolina

Raleigh, North Carolina, United States

Durham, Nc

- Support and maintain 60+ training rooms and 600+ PCs across the state as part of a two person team interfacing with an outsourced IT service- Act as primary technical liaison for Enterprise Learning and Development initiatives- Interface with multiple business areas to schedule, perform technology preparations, and ready training rooms for role-specific training deliveries- Leverage virtualization technologies to allow for more flexible synchronous and asynchronous training solutions- Admin/Super User of the new media delivery platform BLOOM, working to establish governance policies, content mediation strategies and a logical organization of media- Forecast training room needs year over year based on planned enterprise training initiatives and work with the facilities to build out training rooms or tear down accordingly to reduce overhead- Manage and renew collections of p-stage and training credentials for over 40 business applications- Upload and promote new web based training to p-stage and production regions of Blue University (Enterprise Learning Management System)- Troubleshoot user issues within Blue University- Identify, test and implement new facilitation tools to enhance the learning experience- Establish repeatable business processes by formulating job aids to enable a more self sufficient workforce

Morrisville, Nc

I provided dedicated support to Cisco's U.S. internal sales team in an effort to facilitate the sales process. I understood Cisco's business model and applied that knowledge to troubleshoot partner ordering issues, product configurations, and Cisco service issues. Additionally, I was responsible for creating customized roadmaps for partners looking to obtain next level certifications to extend their selling eligibility. As a team lead, I was responsible for managing 10 employees, ran open case reports to ensure support cases are resolved within established SLAs, and acted as an escalation contact for high-touch issues.

Ran entrees to servers and serve salads, appetizers, and desserts while providing excellent customer service to guests.

Worked after hours on software and hardware troubleshooting of client computers. Acted as an understudy to two IT professionals that taught me the basics of networking, Windows architecture, and DNS.

Work at the Credit Suisse overseeing approximately a dozen officers. Handled fingerprinting for new employees and contractors for FBI background checks. Assisted the Account manager with security issues and lead the security team in her absence.

Worked at the First Citizens Bank headquarters monitoring all the branches across the U.S. Handling security issues, alarms and burglaries at the branches while providing excellent customer service.

Commercial landscaping service.