Fraser Samson Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

I am responsible for the support of several key clients using our Cloud Based Learning Management System (LMS). I proactively manage their support and warranty requests, and provide initial and ongoing training to their System Administrators. In supporting the Administrators, I help them maximise their utility of the system. I am also tasked with.

Manila, Philippines And Sydney, Australia

I traveled and explored career opportunities in the Philippines and Asia, before returning permanently to Sydney in June 2013 to develop my career.Whilst overseas I commenced an online enrolment in ‘Certificate IV - Training & Assessment’, which I completed in 2014 after starting at Seertech Solutions. Please see the certification section of my profile.

Manila, Philippines And Melbourne, Australia

Deployed to Manila I supported the transformation of a number of ANZ’s Learning Services functions (including migration to a new Learning Management System) to IBM (BPO). I coached and mentored 30 consultants in their transition to ANZ processes, infrastructure, systems, culture and values.I also trained and mentored the ANZ People Assist team (Tier 1 for.

Melbourne, Australia

I was assigned and completed a variety of projects and tasks in this role. An early assignment was to populate and experiment/test functionalities within the Proof of Concept site for the incoming SABA Learning Management System (LMS).I was also responsible for analysing and providing recommendations for cleansing and improving the integrity of ANZ HR.

Melbourne, Australia

Stakeholders from businesses and functions across all of ANZ's Divisions and geographies would engage me to consult on how to convert their Training Needs Analysis & desired outcomes into effective and scalable learning solutions. Together we would develop online, facilitated or blended learning courses and programs, which would optimise the.

Melbourne, Australia

My role required me to engage facilitators, course sponsors, learners, and business units attending the centre, attempting to gain an overall picture and appreciation of their training course or meeting's content, structure and objectives. Armed with these oversights, I then raised awareness of the 'state of the art' collaborative technologies available in.

Melbourne, Australia

The most challenging and interesting part of my role, was to develop robust HR data processes, and design enhancements or improvements to functionalities of the Learning Management System (LMS).I was heavily involved in; the testing of all LMS modules for User Acceptance Testing in Phase 2 of the etrainPlus LMS upgrade implementation, liaised with the Risk.

Melbourne, Australia

I managed the Learning Infrastructure and Reporting inbox, resolving or escalating all Tier 2 learning issues and enquiries.During that time I was also responsible for maintaining the team’s Microsoft Project Schedule for the Learning Management System (LMS) upgrade from eTrain to etrainPlus. In preparation for this upgrade I drafted scripts for, and.

Melbourne Area, Australia

This was a call centre based role, engaged in the settlement of a personal portfolio of insurance claims, for all Home and Contents policies sold across the RACV and CGU brands.Achievements included:I was promoted to management of portfolio of complex Fire, Thefts & Landlords insurance claims.

Mid-North Coast NSW

Employing 9 full time scaffolders, I was responsible for all aspects of the business; recruitment and training, accounting, sales & marketing, operations and quality control/improvement. I also contributed as a scaffolder and Team Lead on commercial and residential sites.Achievements included:Starting up with only a AUD500 overdraft, the company generated.

Taree, NSW, Australia

I led team of 4 travel consultants in the role of Branch Manager for a retail branch of the Flight Centre brand. Achievements included:The team achieved the business' first financial year (2001/2002) profit in 7 years of being in operation, a AUD67k improvement on the previous year, for profit of AUD22k. Taree Flight Centre also placed 2nd that year for.

Bachelor Of Arts (Honours), Economics And Public Policy

Deluxe Express It Course, Information Technology

• Certified Help Desk Analyst. • A+ Service Technician Certification – Hardware and Software. • Microsoft Certified Professional - Windows.