Senior Functional Consultant
CurrentManages development team projects and own all functional/technical aspects of iLearning Plus - Learning Management System (LMS) - implementations for clients from project initiation through completion, resulting in a successful handoff to the support team once clients are stabilized on the live LMS. Global Oracle LMS provider specializing in e-commerce and mission-critical certifications and compliance training.Key Responsibilities- Attain a high level of customer satisfaction as… Show more Manages development team projects and own all functional/technical aspects of iLearning Plus - Learning Management System (LMS) - implementations for clients from project initiation through completion, resulting in a successful handoff to the support team once clients are stabilized on the live LMS. Global Oracle LMS provider specializing in e-commerce and mission-critical certifications and compliance training.Key Responsibilities- Attain a high level of customer satisfaction as evidenced in post-implementation customer satisfaction survey ratings and client retention rate.- Contribute to company growth by maintaining billable utilization and revenue targets.- Drive and coordinate project deliverables to ensure they are properly assigned, completed and approved.- Follow the processes, protocols, templates, and standards and contribute to continuous improvement. Show less