Provide psychotherapy to individuals and couples.

Assess service options and assist in the person-centered service planning process which prioritizes the interests/needs of the individual; assist individuals and their families in directing their own service plans.Integrate with social services and clinical teams to coordinate care and ensure clear communication of clinical needs, learnings, and opportunities to ensure residents enjoy meaningful relationships, experience personal growth, and participate in their community.Support Behavioral Intervention Specialists throughout the residential network, meeting with individuals and assisting in the creation, implementation, and evaluation of behavioral support plans.

While engaging in the background check process at Innovative Resources for Independence, the Silberman field department placed me in the Field Seminar to ensure no gap in education. Here, I learned documentation (e.g., psychosocial assessments, case notes, and process recordings), engagement, ethical practice frameworks, effective use of supervision, and crisis intervention (including suicide prevention).

As Digital Program Manager, I supported the ongoing product development and evolution of the website for the Workplace Initiative, an endorsed brand of Understood.org. This included the development of both front-end and back-end elements to support a larger ecosystem, including an eCommerce flow, user database, authentification system, transactional and marketing email services, and a multi-branch learning management system. In late 2020, the Workplace Initiative decided to cease operations as a separate brand from Understood.org. During this time, I managed the brand merger for Workplace Initiative, sunsetting assets and coordinating the migration of editorial content across separate platforms and rendering services. From this point forward, I served as a project manager coordinating high level, cross functional projects and organizational annual and quarterly planning for the organization.

As Program Associate, I am responsible for directly supporting the strategy and implementation of the Workplace Initiative by Understood's various lines of impact in service of driving disability inclusion at scale.The biggest share of this work has been in service of the design, development, and launch of Workplace Initiative's new website (taking it from UI/UX to QA and production) to deliver training and resources to employers at scale and communicate the Workplace Initiative's other opportunities for B2B and B2B2C partnerships, and B2C resources for job seekers with disabilities.

As Project Manager, I have created and evolved systems to promote operational efficiency and accuracy across Baked systems. In this capacity, I built and transitioned stores to a new POS and inventory system, expanding our capacity for sales reporting, cost of goods analyses, and real time inventory utilization to bolster our internal capacity for implementing data-driven change. I additionally managed the opening of a new corporate cafe space in the Anheuser-Busch Commercial Strategies Office in August 2017, Baked's third retail location in New York City. I further promote brand messaging with our local and national constituency by managing our social media pages - building new @bakednyc instagram, evolving brand Facebook pages, and maintaining review aggregate sites; ensuring accuracy and revitalizing our web presence by developing and maintaining new website at bakednyc.com; and overseeing all Baked communication systems - in-store VOIP services, brand email management, and customer-facing mass-messaging channels.

As Front of House Manager of Baked’s flagship location, I was first and foremost a motivator. As designer of our service structure, expectations, and quality control mechanisms, it was ultimately my role to hire, train, and elevate the service staff to exceed those standards. Despite this attention to Front of House service, I also managed backend operations as Assistant General Manager, providing oversight for all departmental and facilities needs, and coordinating between them. Beyond our walls, I also provided significant support for the larger Brand, actively taking lead in translating sales data into actionable information, managing and revamping our brand-wide POS systems across locations, taking point on managing and updating website and email systems, revitalizing our loyalty program, and monitoring review activity on various review channels, including Yelp and Facebook.

As Assistant Front of House Manager, I coordinated front-of-house operations to foster positive customer experiences through efficient operation, engaging customer service, and quality control to ensure a high caliber product indicative of the Baked brand.To accomplish this mission, I trained baristas and incoming managers in front of house operations and products, motivated all staff to connect with guests enthusiastically, established restructured shift schedules to better suit workflow, implemented product tracking and ordering systems to efficiently utilize storage/displays and minimize waste, and maintained front of house and cafe spaces to ensure both function and brand appeal.

Having relocated to New York in June 2015, I utilized the opportunity to explore my interest in the coffee industry as a barista at Baked, where I liaised between customers and kitchen, bakery, and decorator departments to ensure positive customer experiences in-keeping with our brand.Promptly promoted to shift leader, I oversaw front-of-house operations and opening-closing procedures when the Cafe Manager was not present. Additionally, I assisted in the on-going training of new barista staff, ensured cafe conditions were inviting and food safety protocols adhered to, and provided efficient and enthusiastic customer service.

As Program Coordinator for the Rutgers Center of Alcohol Studies, I worked to support continuing education initiatives for addictions counselors, clinical social workers, and other substance use treatment or prevention professionals.I interfaced directly with various University departments, faculty, students, and vendors to coordinate our weeklong, annual conference (the Summer School of Addiction Studies) and weekly or biweekly professional seminars; drafted and edited all major communications out of the office; represented the Center of Alcohol Studies at national conferences in and out of state; prepared legal documentation for student credit tracking; and managed seminar and conference registrations and payments.I also served as the primary coordinator for the Centers for Disease Control-designated Northeast Regional Fetal Alcohol Spectrum Disorders (FASDs) Education Center, which migrated to the Rutgers Center of Alcohol Studies in late 2014. To support the Center's mission, I conducted a national-level environmental scan of FASD training materials for the Centers for Disease Control (CDC), transcribed relevant materials into a new FASD 101 webinar with built-in impact-tracking procedures, coordinated and promoted custom, CDC-funded trainings for early childhood educators, and managed the Be in the Know NJ website, which served as a communications hub for FASD science/policy updates and special interest news stories.

As Marketing Specialist for the Rutgers Center of Alcohol Studies, I drafted and edited major communications out of the office, including official letters, web copy, and promotional items; managed social media channels for the Education and Training Division; and represented the Center at national conferences both in- and out-of-state.

As Social Media Coordinator for Skipper Dipper, I monitored and managed customer questions and feedback on Twitter, Facebook, FourSquare, Yelp, and TripAdvisor; produced weekly or biweekly copy and photography for our WordPress blog, Twitter, and Facebook; and coordinated our thirty-fifth anniversary promotions, weekly specials, and holiday content.