Elena Chernova work email
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Elena Chernova personal email
14 years of experience in team management, 18 years in telecommunications, 4+ years in mobile apps.I quickly create and bring teams to effective indicators.I specialize in creating support from scratch and managing large support teams. In general, I can create any service direction from scratch π If you are a startup and you do not have support, moderation, or something else, but you really need it, come to me and discussIf you already have a support team that needs to be developed, I can do it pretty well tooNow I have a multinational team of 650+ remote employees. 4 departments, 9 languages. A lot of challenges and fun every day I believe in corporate culture and that a company with it always wins. 6 years was a trainer on values, corporate culture and leadership in a federal corporationnever give up π
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Head Of Support, Moderation And AntispamRed Panda Labs Jan 2020 - PresentWe started with the launch of support in Brazil in 2 weeks and away we go πNow it is a multinational team of 600+ remote cool and effective guys. Four large departments. And we are still growing! -
Head Of Support ServicesLlc Fotostrana Apr 2019 - Jan 2020St Petersburg, St Petersburg City, RussiaSupport for the main product (website): I completely updated the team, built a new support structure and new processes. Increased customer satisfaction with the quality of support from 73% to 79% in three months.
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Macroregional Customer Service ManagerTele2 Jul 2017 - May 2019St Petersburg, St Petersburg City, Russia -
Head Of Customer Operations DepartmentTele2 May 2007 - Jul 2017Veliky NovgorodAccording to the results of 2009 - for 2 years the company took the 1st place in terms of quality of service among 4 operators in the region (independent analysis)At the end of 2015, my region took first place in terms of quality of service among all Tele2 regions (60 regions), first place in the North-WestAt the end of 2016, my first region took 1st place in the North-West, the second region took the second (3rd and 4th place within Russia) -
Product ManagerTele2 Nov 2006 - May 2007Veliky Novgorod -
Roaming ManagerIndigo Gsm Jan 2002 - Oct 2006Veliky NovgorodSigned contracts with more than 80 operators (international and national). We even had an agreement with China Mobile! :)
Elena Chernova Skills
Elena Chernova Education Details
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Presidential Program On Training Managers And Executives -
Credit And Finance -
French&English Languages, Linguistics
Frequently Asked Questions about Elena Chernova
What company does Elena Chernova work for?
Elena Chernova works for Red Panda Labs
What is Elena Chernova's role at the current company?
Elena Chernova's current role is Head of Support, Moderation and Antispam.
What is Elena Chernova's email address?
Elena Chernova's email address is el****@****le2.com
What schools did Elena Chernova attend?
Elena Chernova attended Saint Petersburg State University, Saint Petersburg State University Of Finance And Economics, Novgorod State University Named After Yaroslav-The-Wise (Novsu).
What skills is Elena Chernova known for?
Elena Chernova has skills like Corporate Training, Roaming, Customer Satisfaction, Telecommunications, French, Product Management, Customer Service, Customer Support.
Not the Elena Chernova you were looking for?
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2inbox.ru, profi.ru
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Elena Chernova
Hr Manager/Senior Hr Bp (Software Engineering/Saas/It/Manufacturing)Yerevan, Armenia -
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2mail.ru, ru.ey.com
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