Elena Chernova

Elena Chernova Email and Phone Number

Head of Support, Moderation and Antispam @ Red Panda Labs
Elena Chernova's Location
New York, United States, United States
Elena Chernova's Contact Details

Elena Chernova work email

Elena Chernova personal email

n/a
About Elena Chernova

14 years of experience in team management, 18 years in telecommunications, 4+ years in mobile apps.I quickly create and bring teams to effective indicators.I specialize in creating support from scratch and managing large support teams. In general, I can create any service direction from scratch πŸ˜„ If you are a startup and you do not have support, moderation, or something else, but you really need it, come to me and discussIf you already have a support team that needs to be developed, I can do it pretty well tooNow I have a multinational team of 650+ remote employees. 4 departments, 9 languages. A lot of challenges and fun every day I believe in corporate culture and that a company with it always wins. 6 years was a trainer on values, corporate culture and leadership in a federal corporationnever give up 😊

Elena Chernova's Current Company Details
Red Panda Labs

Red Panda Labs

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Head of Support, Moderation and Antispam
Elena Chernova Work Experience Details
  • Red Panda Labs
    Head Of Support, Moderation And Antispam
    Red Panda Labs Jan 2020 - Present
    We started with the launch of support in Brazil in 2 weeks and away we go 😊Now it is a multinational team of 600+ remote cool and effective guys. Four large departments. And we are still growing!
  • Llc Fotostrana
    Head Of Support Services
    Llc Fotostrana Apr 2019 - Jan 2020
    St Petersburg, St Petersburg City, Russia
    Support for the main product (website): I completely updated the team, built a new support structure and new processes. Increased customer satisfaction with the quality of support from 73% to 79% in three months.
  • Tele2
    Macroregional Customer Service Manager
    Tele2 Jul 2017 - May 2019
    St Petersburg, St Petersburg City, Russia
  • Tele2
    Head Of Customer Operations Department
    Tele2 May 2007 - Jul 2017
    Veliky Novgorod
    According to the results of 2009 - for 2 years the company took the 1st place in terms of quality of service among 4 operators in the region (independent analysis)At the end of 2015, my region took first place in terms of quality of service among all Tele2 regions (60 regions), first place in the North-WestAt the end of 2016, my first region took 1st place in the North-West, the second region took the second (3rd and 4th place within Russia)
  • Tele2
    Product Manager
    Tele2 Nov 2006 - May 2007
    Veliky Novgorod
  • Indigo Gsm
    Roaming Manager
    Indigo Gsm Jan 2002 - Oct 2006
    Veliky Novgorod
    Signed contracts with more than 80 operators (international and national). We even had an agreement with China Mobile! :)

Elena Chernova Skills

Corporate Training Roaming Customer Satisfaction Telecommunications French Product Management Customer Service Customer Support

Elena Chernova Education Details

Frequently Asked Questions about Elena Chernova

What company does Elena Chernova work for?

Elena Chernova works for Red Panda Labs

What is Elena Chernova's role at the current company?

Elena Chernova's current role is Head of Support, Moderation and Antispam.

What is Elena Chernova's email address?

Elena Chernova's email address is el****@****le2.com

What schools did Elena Chernova attend?

Elena Chernova attended Saint Petersburg State University, Saint Petersburg State University Of Finance And Economics, Novgorod State University Named After Yaroslav-The-Wise (Novsu).

What skills is Elena Chernova known for?

Elena Chernova has skills like Corporate Training, Roaming, Customer Satisfaction, Telecommunications, French, Product Management, Customer Service, Customer Support.

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