Annie Cunningham Email & Phone Number

Independence, Ohio, United States

Fairlawn, Ohio

Managed day-to-day customer service team with 15 direct reports, both on-site and at virtual locations. Collaborated with stakeholders across the Business Unit to ensure customer satisfaction and to drive profitable growth. Fostered team mentality across departments to optimize customer and employee experience. • Utilized multiple ERP systems as A. Schulman acquired other companies• Streamlined and consolidated processes as part of integration practices• Member of Safety Team; received First Aid/CPR certification• Handled escalation procedures within established guidelines• Coordinated quarterly corporate audits to ensure departmental compliance• Conducted annual performance reviews for direct reports• Collaborated with Human Resource Department to interview and hire new employees • Participated in weekly Business Unit calls to discuss performance and objectives• Reported service metrics during Sales and Operations Planning meetings

Fairlawn, Ohio, United States

Provided front-line support to customer service and sales teams. Served as Contract Pricing Coordinator across all Business Units. Responsible for handling and resolving customer issues and complaints.• Managed contract pricing updates and implementation• Provided price quotes to Account Managers and customers • Managed key customer accounts• Updated customer master data and assisted with set up of new customer accounts• Utilized forecasting module to update monthly customer forecasts

Fairlawn, Ohio, United States