Andrew Curtis Email & Phone Number

Devon, England, United Kingdom

Learning and development role consisting of:• training needs analysis, curriculum design, content curation and training consultation to design e-learning, instructor lead and blended learning solutions developed in Microsoft Powerpoint, Adobe Captivate, Rise 360 and Articulate Storyline for business process management or intelligent automation software• research of new learning technologies to integrate into existing technical learning content• project management of Instructional Designers building training content and/or resources• administrative work to prepare for the deployment of new and updated learning content into LMS system

Devon, England, United Kingdom

Learning and development role consisting of:• training needs analysis, curriculum design, content curation and training consultation to design Blue Prism's e-learning, instructor lead and blended learning solutions developed in Microsoft Powerpoint, Adobe Captivate, and Articulate Storyline for robotic process automation software• research of new learning technologies to integrate into existing technical learning content• project management of Instructional Designers building training content and/or resources• administrative work to prepare for the deployment of new and updated learning content into LMS system

Devon, England, United Kingdom

Horley, United Kingdom

Learning and development role consisting of:• scoping and needs analysis for new training requests• training design of Motorola's instructor-led, e-learning and blended learning solutions developed in Microsoft Powerpoint, Adobe Captivate, and Articulate Storyline• research of new learning technologies to integrate into existing technical learning content• portfolio management and analysis for Motorola's training content on CMS and LXP systems• administrative work to deploy new and updated learning content into Motorola's CMS and LXP systems

London, United Kingdom

Learning and development consultancy for Arup corporate systems:• scoping, planning, creation, and management of global training solutions• learning and development consulting with corporate stakeholders• delivery of blended learning solutions including classroom training, e-learning, distance learning and self-study for Microsoft Dynamics CRM, SharePoint, and many Office 365 products• managing global training program evaluations and continuous improvement of programs throughout project/software life cycle• managing relationships and quality control checks of third-party training providers• content author for Moodle LMS• CertEd and TAP qualified trainer

Crawley

Application support and data analysis for:• Adobe Campaign multi-channel marketing tool• Elan.Web CRM system• Elan sales order processing software• design and provision of best practise processes and documentation• working with corporate stakeholders to scope, refine and deploy change requests• troubleshooting IT issues related to above systems using: HTML, XML, Javascript and setup options in the above system’s configuration

Epsom

Design and delivery of a worldwide training for Atkins corporate systems:• defining employee learning needs and desired corporate outcomes• storyboarding of e-learning courses in development• design, development, and provision of e-learning courses using Adobe Captivate• design, development, and provision of employee classroom courses • administrator of Cornerstone LMS • consulting on best practice activities with senior corporate stakeholders within Atkins business units and system super-users• supporting the administration of training programs• managing CRM UK & worldwide training program• improving existing classroom and e-learning courses based on corporate feedback processes• TAP accredited trainer

Royal Tunbridge Wells

Combined training and software consulting role with significant emphasis on data analysis:• providing public training course for IDEA data analysis software• providing customised in-house training for IDEA data analysis software• troubleshooting installation and usage issues for IDEA software • troubleshooting data uploads/downloads to external reporting tools• maintaining and updating product knowledge base• organising and booking training venues throughout the UK and Ireland

Leatherhead

Support role with elements of web design, data analysis and software support:• resolving coding issues in HTML, XML, xSLT, Javascript and RAD tools• implementing new product functionality using RAD tools• troubleshooting reporting queries and developing new custom reports • troubleshooting data uploads/downloads to external reporting tools• maintaining and updating product knowledge base

Exeter, United Kingdom

Full time teaching role with responsibilities including: • teaching A level Economics to AS & A2 level students• teaching Business Studies modules for HND Legal Studies course• tutoring 22 AS level students• teaching ICT module for Access to HE program• managing 15 A level students in Higher Project program• completely redesigned AS & A2 Economics curriculum at Exeter College• wrote schemes of work, lesson plans and resources for HND Business Studies modules

Taunton, United Kingdom

Multi-skilled role with elements of database design, web design, IT support, project management and information analysis:• data quality checks and data cleansing as required• maintaining numerous MS Access and SQL databases• creating custom reports for numerous Access and SQL databases• create custom database solutions and project manage their implementation• custom code information pages in CRM software using HTML, XML, Javascript and RAD tools• maintain and trouble shoot parts of call centre intranet site

Taunton, United Kingdom

IT support role with responsibilities including:• troubleshoot operating system problems in a Windows and OSX environment• troubleshoot networking problems • troubleshoot wireless networking problems on networking hardware• install new components and replace defective computer hardware• install numerous software packages from CD or network share drives• input data into numerous MS Access and SQL databases • liaise with equipment suppliers for hardware warranty issues• processing changes into active directory for machine accounts• processing new users setups and changes to security memberships in active directory

Bridgwater

Full time teaching role with responsibilities including: • teaching general computer knowledge to students in years 7, 8 and 9• teaching Ms Office applications to students in years 7 to 11 • teaching use of Dreamweaver and HTML to years 9 to 11• teaching advanced computer and networking theory to GCSE students• used remote desktop management software to monitor student computer usage• used filtering software to restrict student web access to educations sites• co-tutoring a group of 32 students

Taunton, United Kingdom

Multidiscipline role involving many different areas of responsibility including: • troubleshooting for all operating system problems in a Windows 98, NT, 2000, XP and OSX environment for all 15 youth service offices• troubleshooting server problems in a NT and 2000 environment for 4 offices• creating & managing the Youth Service’s website using Dreamweaver and HTML• content up-loader for education department website using Dreamweaver• project managing all IT & MIS projects for the Youth Service• county wide IT purchasing for all 15 Youth Service sites• purchased and managed Youth Service’s minibus fleet (12 vehicles)• successfully implemented a new statistical recording system for youth workers to track contacts in a customized Ms Access database• trained Youth Service Employees on using new IT equipment and software in all 15 offices

Bristol

Manage all aspects of operation for a software solutions team including:• conducting customer relationship management demonstrations for prospective customers• project managing small to medium sized software implementations for eSolutions division• providing weekly, monthly & quarterly sales forecasts/analysis• driving incremental sales growth by identifying potential new customers for sales reps to target• recruiting/interviewing/hiring new staff members• training sales reps on a variety of topics including: account management, solution selling, marketplace trends, e-business, computer networking, and general selling skills • completing regular performance appraisals for all members of sales team• enforcing company policies• approving special pricing requests• handling any customer service issues

Toronto, Canada Area

Manage all aspects of operation for a 38 person sales team including:• achieving a team quota of 5-7 million Canadian dollars per month• assigning individual sales quotas for each member of the team• providing weekly/monthly/quarterly sales forecasts• driving incremental sales growth by identifying potential new customers for sales reps to target• training sales reps on a variety of topics including: account management, solution selling, marketplace trends, e-business, computer networking, and general selling skills • completing regular performance appraisals for all members of sales team• scheduling sales staff to cover telesales activity for an account base that covers 4 time zones• providing regular staff meetings and annual one-to-one reviews

Toronto, Canada Area

Maximized sales of IBM products including: personal computers, laptops, servers, networking products, IBM branded accessories, IBM/Lotus software and IBM services within the Merisel organization by:• training Merisel sales reps on how to provide solution sales for the IBM product line to IBM authorized computer dealers• training IBM authorized computer dealers to provide solution sales and value added services from the IBM product line to implement projects ranging from the SOHO market to large scale e-business solutions• communicating new product launches and IBM policy changes to both the Merisel organization and IBM authorized computer dealers

Toronto, Canada Area

Maximized sales of Merisel products including: personal computers, laptops, servers, networking products, accessories, software and services within a defined sales territory by:• maximizing sales growth of sales territory by constantly recruiting for new customers• using technical selling skills to provide 'complete solution' sales for a wide variety of projects ranging from the SOHO market to large scale e-business solutions within assigned account base• providing front line technical support to assigned account base• managing administrative aspects of account base by providing backorder reports and other ad hoc reports requested by customer base• proactively bringing new products and vendor lines to the attention of assigned account base

Newmarket

Managed all aspects of operations for the Newmarket store:• interviewed and hired sales associates and assistant managers• trained staff on sales techniques and computer knowledge• timetables staff hours for 8 to 10 staff members• processed stock shipments and transfers• processed paperwork for head office• handled customer service issues

Master Of Arts, Education

Started a two year part-time program in Sept 2024

Certificate In Education, 16+ Education And Corporate Training

Education

Bachelor Of Arts - Ba, Economics And Political Science

Political Science and Economcs

Ontario Secondary School Diploma, Varied, B+ Average