Angela C. Wiltz Email & Phone Number

Beverly Hills, California, Us

-Provide white glove online guest experience for inaugural EDSEA, U2 and Grateful Dead & Co. residencies at The Sphere Las Vegas-Coordinate package accommodations and ticketing arrangements for guests staying at the Venetian and Palazzo resorts facilitating ticket distribution through Ticketmaster and internal ticketing systems-Effectively communicating ADA needs to partners at The Sphere and serve as a liaison with coordinators as necessary- Facilitate seamless communication and streamlined operations to ensure a smooth guest experience throughout the events using software like Airtable, Freshdesk, and Hive

Diamond Bar, California, Us

Seasonal Event Support - May 2016 - Current - Contract Travel Coordinator: 2018 - Full Time - ContractADA Accommodations Manager: 2016-2018 - Full TimeKey Clients: AEG Presents, C3 Presents, Live Nation, Insomniac, and Comic-Con. Consult and partner with Legal, Operations, HR & Marketing partners for all prospective and active clientsProvide guest accommodation services for national live events ranging from 20,000- 200,000 guests and 20-100 active staffPlan, manage and ensure successful execution of ADA accommodations and resources for over 60 event clients annuallyEnsure compliance with all state and federal disability regulations for guests, staff, vendors and artistsProvide guidance on complex guest and staff accommodation requests and cases including the inability to accommodationServe as subject-matter-expert in providing accommodations for effective communication; guided tours, ASL interpretation, Assisted Listening Devices, Subwoofer sound packs, LED signage, closed captioning, braille, and large-font materialProblem solve and resolve complex challenges with staff and guests directly on a spectrum of seen and unseen disabilitiesConsulting event producer on guest accommodation planning and report directly to the Owner and Founder & ADA AttorneyAnalyze and identify accommodation patterns while suggesting suitable and uniform strategiesSimultaneously managed 20+ high volume event ADA email inboxesCreated ADA sensitivity on-boarding training presentations, enhancing overall complianceSpearheaded largest ADA operations to date for Desert Trip 2016, with 2,000+ ADA patrons and their companions over a course of 2 weekends for 4-days each weekend and Coachella & Stagecoach events with ADA guests numbers up to 2,600+Created event patron data matrix for the company at events, ensuring efficient communication and record-keeping Managed business administration; patron databases, employee travel and entertainment booking and budget reconciliation

Orlando, Florida, Us

-Key Clients: Insomniac, Hilton, MGM, Enterprise Rental Car, Doubletree, NFL Key Events Worked: Superbowl LVI & LVII, EDCLV, EDC Orlando, Project Glow, Forbidden Kingdom, Nocturnal Wonderland, Escape Wonderland, Hard Summer, Day Trip Festival. Okeechobee Festival -Primary point of contact amongst clients and hotel property sales management-Consulted and partner with Legal, Operations, HR partners for all prospective and active clients-Ensured clients' event blocks are secured while enforcing travel guidelines for outsourced vendors-Efficiently handled upwards of 130 departmental lodging requests for nearly 200 shows annually across the country-Oversaw budgets exceeding 1 MIL while conducted data analysis and reconciliation utilizing my expertise in hotel block procurement and contract negotiation-Provided co workers education and training on how to utilize software most efficiently-Create and streamline travel processes, workflows while creating standard operating procedures-Created systems to ensure accurate information for all records and document -Follow and hold business and client partners accountable for multiple timelines and deadlines-Provide ultimate client relationship management while providing recommendations and resolutions

Miami, Florida, Us

Orlando, Fl, Us

Los Angeles , Ca, Us

HR, Customer Experience & Event Operations - Part-Time-Key Events Worked: EDC Vegas, EDC Orlando, EDC NY, Nocturnal Wonderland, Beyond Wonderland, Middlelands, and Okeechobee Arts and Music Festival, Rolling Loud Eats-Human Resources: HR & Recruiting Support:Facilitated new hire onboarding processes and provided training in the HRIS (Workday), conduct support staff interviews, answer general HR FAQs,I-9 verifications and ADP Vantage payroll and time/attendance support-Operations: Staff Educator, FOH Operations Supervisor,& Remote Live Chat CorrespondentPlayed key role in pilot testing and developing various Customer Experience and FOH Operations key positions-Served as subject-matter-expert to train team members on company and department standard operating procedures-Partnered with HR to ensure all new hires are on boarded timely and accurately-Supervised seven information/guest service booths with a total of 20+ staff members at multiple Electric Daisy Carnivals, servicing between 100,000- 150,000 guests daily over three days-Oversaw accessibility accommodations logistics to ensure overall compliance, safety and guest experience

Providing ADA accessibility services to all patrons who want to enjoy a music festival experience.

Denver, Colorado, Us

Mclean, Va, Us

-Provided exceptional guest experiences through partnering closely with the sales team-Collaborated with others to understand clients' visions, ensuring seamless coordination and satisfaction-Provided leadership, guidance and direction to ensure smooth operations and maintaining high standards of service-Followed Banquet Event Orders (BEOs/SEOs), ensuring accurate implementation of event plans -Setup and teardown banquet equipment, contributing to efficient event execution and guest satisfaction. -Gained invaluable skills and insights into the hospitality industry, furthering my professional development and prepared me for future career opportunities

Amsterdam, North Holland, Nl

Burbank, Ca, Us

Davie, Fl, Us

Bachelor'S Degree, Event Management

Bachelor Of Science (B.S.), Event Management

Bachelor Of Science (B.S.), Meeting And Event Planning/Management

Associate'S Degree, General Studies