Ada Lopez Email & Phone Number

Mexico

Austin, Texas, Us

San Jose, California, Us

Bangalore, Karnataka, In

New York, Ny, Us

Monterrey, Nuevo Leon, Mx

Ensure that Storage equipment for General Electric Treasury division are always functioning properly and to coordinate with Vendors (HP, NetApp, EMC) support technicians in case of failures. Handle critical requests since these storages have all the GE financial information. Monitor and solve all the storage related alerts, Remove storage from servers that are no longer productive.

Mx

Sell EMC products as EMC partner Follow up with customer needsHelp customers obtain a good SAN environment

Mx

Presales EngineerGive support to Sales Managers regarding EMC productsDesign and advise regarding EMC SAN

México, Distrito Federal, Mx

I administrate storage from EMC VMAX, DMX, CX and HP 3PAR and P2000.I migrate servers from old SAN to new SANI ensure storage connectivity and storage healthI know how to analyze emcgrabs to obtain host information

Distrito Federal, Mx

Manage EMC storage products and assign storage to user requirements. Interact with EMC to maintain boxes free of failures. Migrated DMX3 to VMAX with EMC support.

Round Rock, Texas, Us

• Scheduler and Dispatcher –Coordinated the preventive and reactive maintenance of EMC products by using an Engineer pool, choosing based on the best resource considering their availability and location. • Achievements: Complied with EMC Corporate target of 2.5 replacements per day effectively, making Mexico City numbers accomplish the quarterly goal.• Triage – Answered customer calls effectively, from initial diagnostics until either remote solution or sending someone to site generating an efficient customer service experience.• Achievements: Reduced the number of daily customer calls and thus generated good metrics plus customer satisfaction reflected on their surveys.• Field CE-Performed onsite maintenance both preventive and reactive. Installed EMC products as part of implementation projects among Mexico City and other states. • Achievements: Timely onsite attention avoiding major issues and positive customer surveys• Centera Specialist- Achieved EMC Proven and CAS Certification and therefore reviewed and supported all CAS related activities becoming the go to person. Participated in a Field Support Specialist rotation to share knowledge.• Achievements: Provided fast local CAS support for top accounts. • Resident CE- Onsite account management for Banamex Citigroup.Achievements: Effectively answered to customer needs on time avoiding issues • Activity Coordinator- Coordinated the activities related to installation and maintenance of EMC boxes using an Engineer pool.• Achievements: Completed the majority of activities timely and transparent helping Delivery area to finish projects on time.

Electronics And Systems Engineer, Ingenieria En Sistemas Electronicos

Sap Business One Course

Bachelor Of Science - Bs, Electronics And Systems