Adam C. Email & Phone Number

Palo Alto, Ca, Us

■ As a Technical Program Manager, led and coordinated complex, large-scale, and cross-functional delivery efforts from concept to implementation using agile methodologies. Collaborated closely with team members and partner groups to prioritize, track, and manage requests for high-quality products, services, and solutions in the CRM space.■ Strategically planned and managed resource capacity and allocation for both short and long-term engagements. Proactively identified and planned for dependencies across multiple teams, ensuring alignment with roadmap deliverables.■ Facilitated the delivery of program-critical workstreams by providing progress updates, analyzing work, and identifying impediments early to address scope changes and meet deadlines.■ Iterated, coordinated, and aligned long-term roadmaps across multiple product and service teams to optimize program health, success, and scalability.■ Provided mentoring and coaching to less-experienced team members throughout the onboarding process and coached for successful adoption of Agile delivery processes.■ Overall, demonstrated success in leading and delivering complex programs by leveraging cross-functional team collaboration, agile methodologies, and strategic resource management to achieve business objectives.

San Mateo, California, Us

■ Led delivery teams implementing Atlassian and other technologies, in addition to wholesale Agile and SAFe transformations, for Fortune 500 customers such as Google, T-Mobile, and Visa in the West and Central geographies.■ Worked closely with customers to gather requirements and translate them into an Agile context to meet required solution timelines.■ Owned and drove all meetings, stand-ups, client relationship management, financial reviews and recon, and status updates to ensure optimal service delivery.■ Created technical user guides and project documentation to drive UAT and Peer & Client Review of project deliverables.■ Collaborated with cross-functional teams to ensure consultants and contract resources aligned with client and project needs.■ Identified and resolved technical and logistical risks, removed blockers, skillfully negotiated and facilitated resolution of deadlines and scope changes, led internal and client post-engagement retrospectives and reviews, and managed project details to ensure alignment with client and organizational requirements.

Lake Oswego, Or, Us

■ Provided end-to-end consultation to Domestic and International Fortune 50 and 100 Clients, ensuring industry-specific compliance with HR, HIPPA, and GDPR regulations.■ Closed an additional $116K monthly through upsells and expansions, achieving exemplary service and increasing client retention and satisfaction for over 870 active client accounts.■ Acted as the primary point of contact for client relationship development, collaboration, and de-escalation, delivering enablement, process, and technical training to both internal and external c-suite and leadership teams.■ Served as one of the company’s Salesforce and other software UAT team members, creating documentation and content for Sales and Technical Support staff.■ Reported to West, Central, and East Directors and their VP’s, providing insights on customer requirements and trends, driving strategic alignment and fostering cross-functional collaboration.

■ Oversight and management of all business and clientele related responsibilities.■ Started, branded, and successfully market a new personal training business.■ Grew number of sessions trained per week from zero to thirty-two during the first 90 days of business operation.■ Generated long-term revenue and clientele via community outreach with 100% retention.Solely manages all business and clientele related aspects on a daily basis.

Carlsbad, Ca, Us

■ Responsible for the personal generation of $5000 in new business per month, regularly delivering in excess.■ Managed, oversaw, and ensured delivery of monthly sales goals of $100,000 for training staff.■ Leader and organizer of team-member on-boarding and continuing education that ensured the success of all trainers and sales staff.■ Vetted and interviewed applicants to cultivate and grow the best team-based talent and the organization's ability to deliver a high degree of customer service.

Carlsbad, Ca, Us

■ Solely generated and delivered revenue in excess of $80,000 per year.■ Produced large and sustained improvement of customer acquisition, satisfaction, and retention by 10% on all fronts.■ Consistently ranked amongst Top 50 Highest Grossing Staff in Southern California region. ■ Created a diverse and dynamic team to ensure success via achievement of daily, monthly, and quarterly sales goals.

Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services

Certified Scrum Product Owner

Certified Scrum Master

Certified Personal Trainer

Corrective Exercise Specialist

Weight & Fat Loss Specialist

Goniometric Assessment Specialist