Ada Conner-Coash Email & Phone Number

Grants Pass, Or, Us

Medford, Oregon, United States

Grants Pass, Oregon, United States

Collaborate with business users to identify and document the ways the Information Technology department can improve their business processes. Work as a subject matter expert on internal systems and applications including health payer, case management, secure digital document sending, receiving and storage systems. Bridge business users and the information technology department to ensure company needs are properly captured and met. Work closely with business users to capture business requirements and goals and format them for internal or external development on systems. Act as a liaison with system vendors to expedite support cases and implement timely solutions. Work directly with developers and vendors to implement system updates, tracking user acceptance testing results and reported issues for resolution. Assist in the software development lifecycle by documenting business needs and criteria for acceptance in a solution, perform quality assurance review of solutions, and coordinate the effort with the end user for acceptance and deployment.

Grants Pass, Oregon

Collaborate with business users to identify and document the ways the Information Technology department can improve their business processes. Work as a subject matter expert on internal systems and applications including health payer, case coordination, secure digital document sending, receiving and storage systems. Bridge business users and the information technology department to ensure company needs are properly captured and met. Work closely with business users to capture business requirements and goals and format them for internal or external development on systems. Act as a liaison with system vendors to expedite support cases and implement timely solutions. Work directly with developers and vendors to implement system updates, tracking user acceptance testing results and reported issues for resolution.

Medford, Oregon Area

Support the state management information system for Workforce Investment Act reporting elements as a remote employee in the Medford, Oregon area. Create work orders with customers to develop or modify funds tracked within the system to document programming requirements, support end user issues within the system, test new software development and mange remote relations with customers throughout the state of Oregon. Analyze data reporting errors and deliver solutions to prevent and correct errors from future occurrences. Evaluate process improvement opportunities and implement solutions for long-term sustainability.On occasion work on a contract basis through Worksystems to provide special niche expertise not available otherwise. Additional projects included Local Workforce website analysis and redesign and State of Oregon Employment Department connectivity between Unemployment Insurance and Employment Services for enhanced user experience and reduction in unemployment terms.

Westlake Village, Ca

Oversee the implementation of all aspects of the new brand strategy for Music123.com remotely with occasional visits to the office.Facilitate the necessary system changes based on the business requirements by working with IT, SMEs and key stakeholders to ensure goals are met in a respective time frame.Work with different departments to create new production processes for efficient execution with tracking capabilities.

Ashland, Oregon

Provide project management in the launch of Folium Book Studio within my first 5 months of employment. Help to wrap up development on Folium EnhancedAudio app for Windows Phone 7.Since the launch of Folium Book Studio, I have provided marketing, production and customer service management for the company, working directly with the Chief Strategic Officer for execution.

Medford, Oregon, United States

Manage the structure and system configurations for the Jive SBS platform, version 3.0.x.Administrate the implementation of three separate instances by working directly with the business owners capturing requirements, documenting specifications and executing training for internal users of the system.Work directly with Jive Software to report issues, track enhancements and validate feature and support code implemented.In addition to Jive systems, responsible for performing system data audits between ATG, Dynamics AX, and Heiler.Identify root causes of data discrepancies and coordinate with the business and system developers to design and implement a resolution.

Supervise the daily operations of the Harmony Central brand, including coordination with an externally contracted moderation team.Oversee the implementation of a new system platform to replace the legacy system and vBulletin to Jive SBS.Execute the replacement of the legacy ad management software from Accipiter to Google DoubleClick DFP.

Coordinate the daily operations of the Business Development Department and provide state of the union reporting to the Director.Streamline department policies to improve on efficiencies and minimize loss of money for the Media Sales Team.Develop and manage a customized QuickBase application for the tracking and reporting of Insertion Order sales for company catalogs and online advertising, including integration with the Accounting and Creative Departments.Subject matter expert for the Marketing Department for the DAX System implementation.

Coordinate projects and business requests for the User Experience Team, including the music123.com redesign project.Managed configurations of merchandising selects to their appropriate systems, including Endeca and Offermatica.Develop and manage a customized QuickBase application to manage the workflow of creative marketing requests by the business to the online creative team, including integration with the Creative and Copywriting Departments.

Document functional requirements and test cases for new business projects.Provide user acceptance testing, functional testing, and daily production system bug identification and reporting.Involvement with the implementation of the Guitar Center e-commerce site (JBS platform), Comerxia, Vertex and other ongoing SRS functionality enhancements.

Support the daily operations of users and their computer system through the Help Desk service.Setup and configure new user systems from individual components.Implement VOIP phones to the corporate office.Place purchase orders by identifying the best price and item to support the specific business need.

Verify account information with credit card services, banks and customers to ensure no fraudulent activity on an order.Flag fraudulent parameters to prevent future fraudulent orders from order processing.Help customers that were victim to a fraudulent order with us to protect them in the future.Meet production goals in daily operations of the Verifications Team.

Bachelor Of Science, Business Administration -Chemistry

Education record

Activities and Societies: National Student Exchange Program International Student Exchange Organization

Education record

Education record