Alejandro C. Email & Phone Number

Chicago, Illinois, United States

Denver, Colorado, United States

–Provided patient support to government issued primary insurances such as Medicare/Medicaid to dialysis patients. This includes answering benefits questions and/or providing enrollment resources to marketplace plans during open enrollment, special enrollment, and annual enrollment periods. Recorded patient insurance choices on SalesForce.–Provided support on outreach projects such as Open Enrollment, call introductions, and SSA application support.–Arranged team meetings, created meeting media such as slideshows, graphs, best displayed practices, and trainings for any project updates.–Strategized patient demographic outreach for hard to contact areas. Created best displayed practices when contacting facilities and patient’s family members.–Spanish patient outreach and project support. I supported documentation and talking points for Spanish speaking patients across the country.

Westminster, Colorado, United States

–Used strong communication skills to address a variety of service needs for credit card program account holders.–Team Captain – Designed monthly team contests, sent agent recognitions, side by side coaching with phone agents, metric updates, and updated the team on any procedural or regulatory changes.

Westminster, Colorado, United States

Assisted customers in a professional and timely manner. Delegated tasks and customer service, ensuring safety and adherence to store policies. Responsible for cash management, inventory, and fulfilling customer special orders. team management, task delegation, and processing customer invoices and special orders.

Southwest Ranches, Florida, United States

Assisted customers in a professional and timely manner. Delegated tasks and customer service, ensuring safety and adherence to store policies. Responsible for cash management, inventory, and fulfilling customer special orders. team management, task delegation, and processing customer invoices and special orders.

Southwest Ranches, Florida, United States

Assisted customers in a professional and timely manner. Delegated tasks and customer service, ensuring safety and adherence to store policies. Responsible for cash management, inventory, and fulfilling customer special orders. team management, task delegation, and processing customer invoices and special orders.

Fort Lauderdale, Florida, United States

Responsible for reconciling bank statements, invoice data entry, and arranging payments to vendors using checks/petty cash.

Fort Lauderdale, Florida

•Generated correspondence to client e-mails •Assisted other process servers with time sensitive documents •Notarized written agreements, divorce negotiations and Affidavits•Compiled invoices, Complaints & Summonses for service •Filed Complaints & Summonses at the Court House