Ada Lopez Email & Phone Number

Raleigh, Nc, Us

Morrisville, Nc, Us

Serving as the leader of the Product Diversity Office (PDO) team, overseeing product review, advocacy, innovation, and accessibility initiatives, with a focus on leadership, strategy, and business operations. This entails administering and implementing program procedures and systems to ensure efficient tracking, auditing, and reporting activities. Provide recommendations and establish governance to evaluate risk in diversity, accessibility, and responsible AI practices. Collaborate on the development of Learning Management System (LMS) modules and training materials.• Led the team in product review and accessibility initiatives, driving innovation and inclusivity.• Administered and implemented program procedures and systems to streamline operations.• Tracked, audited, and reported program activities to ensure accountability and transparency.• Acted as an expert in accessible materials and WCAG 2.2 guidelines, CVVA, and Section 508 ensuring compliance and ensure all products are usable by people with disabilities.• Established governance for diversity and responsible AI practices, fostering a culture of inclusion and ethics.

Morrisville, Nc, Us

As leader of the Lenovo Product Diversity Office team, managed daily operations of the Diversity by Design Process. Collaborated with development teams across the company to implement inclusive and accessible design practices. • Directed diversity and inclusivity initiatives within the Lenovo Product Diversity Office team.• Ensured alignment of daily operations of the Diversity by Design Process with company objectives.• Collaborated with development teams to implement inclusive and accessible design practices.• Participated in Lenovo's initiative to mitigate gender bias in AI and featured in articles highlighting these efforts.

Morrisville, Nc, Us

Played a pivotal role in implementing inclusive design practices and user testing to ensure products are usable by everyone. Directed the Diversity by Design review process across Lenovo, managing project applications, scheduling design reviews, and creating deliverables. Also, progress was tracked and reported with stakeholders throughout the company, while also supporting user research and advocating for inclusive design principles within the company.• Implemented inclusive design practices and user testing to ensure product accessibility.• Managed project applications, scheduling, and deliverables to ensure project success.• Tracked and reported progress with stakeholders, fostering transparency and accountability.

San Jose, Ca, Us

Accelerating Cisco customer success by building deep relationships with leadership of key partners, and the Cisco regional partner teams, Cisco digital success teams, Cisco account teams. Lead efforts with assigned customers to maximize adoption and usage of Cisco products. Collaborate with sales to identify and close expansion opportunities. Provide regular updates on progress to internal and customer stakeholders. Create communication strategies, developed, and maintain team SharePoint, and facilitate webinars and demos to optimize customer product knowledge. Track patterns in customer usage, inquiries, and requests to remove adoption barriers resulting in increased retention and renewal rates. • Align and collaborate with business units and enablement teams to deliver packaged end-to-end customer success blueprints and supporting assets (adoption strategy, change management plans, success review) to partners and customers.• Utilize digital customer-engagement platforms and programs to drive customer lifecycle acceleration in a 1-to-many format.• Interpret and analyze customer adoption metrics and KPIs to determine common adoption barriers and develop strategies to pro-actively address barriers.• Engage 1:1 with priority accounts to ensure customers realize value from purchased Cisco solutions for successful renewals.• Coordinate 1-to-many events such as webinars and videos to showcase technology and produce events for customers.• Collaborate with CX operations teams in the development of new programs, and digital systems that support the business.• Managed process of external Cisco vendor team program and operations that supported our business model.

San Jose, Ca, Us

Support CX Americas Adoption Programs by collaborating with team members to create and establish a streamlined process to optimize resource management. Responsible for communications updates and cadence, training material evaluation, KPI reviews, and other duties necessary to drive success across the partner and customer journey to bring them from where they are to where they want to be.•Collaborated with key stakeholders to set vision, strategy, routes-to-market, and execution of the success programs. •Drove programmatic efforts for product/software, inclusive of adoption services, utilization, and growth, while collaborating with Cisco internal teams. •Collaborated with digital success teams, business units, and product management teams to leverage digital campaigns aligned to theaters and the needs of their customers.•Aligned with reginal partner organizations on identification and prioritization of key channel partners through whom the customer success motion is executed.•Interpreted and analyzed customer adoption metrics and performance KPIs to determine common adoption barriers and developed strategies for proactively addressing barriers. •Coordinated corporate priorities with group level priorities. Set the team’s prioritization on activities, key events, and deadlines, then facilitate alignment of the extended leadership team resources to meet those objectives. •Identified, shared, and leveraged strategic insights to inform business plans and shape strategic program development and shape and influence the organization culture and work environment.•Drove internal communications for team meetings and other internal communications at major milestones.

Cary, Nc, Us

Moved products through conception, production, and release. Held sole responsibility for maintenance of 390 products reaching 5M users. Researched market trends and competition and identified new business opportunities, demand, and risk. Championed resourcing for products and facilitated timely releases aligned with division roadmap. Promoted, delivered, and serviced products and customers. Worked effectively with cross-functional teams, including marketing, audio / video, accessibility, and other departments. • Communicated new product ideas with detailed specifications and requirements and managed products across life cycle, including co-authoring award-winning iBook Reach for the Stars: Touch, Look, Listen, Learn.• Analyzed product performance and distributed information on monthly usage, how changes impacted usage, and geographical area usage to executive stakeholders, informing strategic decision making. • Performed strategic analysis of academic and business trends through maintaining active relationships with professional organizations and workshops, resulting in wide-spread acceptance of proposals in national conferences.• Delivered enthusiastic presentations with cross-functional teams and encouraged information sharing and connecting towards common goals, driving product enhancements and reduction in division costs. • Wrote blogs and maintaining intriguing social media content educating public about products and promoting company mission, vision, and goals. • Analyzed data trends and patterns for diagnostic efforts and prepared reports for executive leadership, identifying opportunities for improvement, and facilitating increase of overall product usage. • Delivered 15-minute TED-style talk, “Invest in Stronger Communities and a Healthier You”, at headquarters and shared with over 16k colleagues across global offices, achieving feature as storyteller in business brand promotional material.

Cary, Nc, Us

Provided dedicated education efforts focused on closing achievement gaps. Established strong connections with students, analyzed data, leveraged technology in classrooms, mapped curriculum, and integrated community resources and business alliances. Utilized EVAAS data for maximizing learning for diverse student base ranging from learning disabled, mentally and emotionally challenged, as well as gifted and talented students in 7th and 8th grades. Presented data and analysis of student growth at state conferences. • Designed roll-out of 1:1 student laptop project, presented positive outcomes to School Board, actualizing functioning model for other schools throughout district and chosen to be observed teaching by Assistant Secretary Secondary of Education, Dr. Thelma Melendez de Santa Ana. • Drove improvements to school culture by serving in School Improvement Committee as Grade House Leader and Science Department Chair, facilitating staff meetings, presenting lessons, preparing budgets, and creating vertical and horizontal curriculum alignment. • Established school-business partnerships with North Carolina State University faculty on various projects, implementing rich educational opportunities for students and future teachers.

Miami, Fl, Us

Created inviting, innovative, and challenging learning environment. Taught biological and earth science through student-centered lessons and activities. Leveraged various pupil learning techniques, including discovery laboratories, error analysis, demonstrations, and student presentations. •Differentiated instruction for students learning English language learners and with varying learning disabilities, helping overcome barriers impacting learning. •Incorporated technology for student learning by developing a class website, PowerPoint presentations, computer games for assessment, virtual laboratories, and presenting to other teachers as reference model. •Founded school Environmental Club promoting environmental stewardship by planting and maintaining butterfly gardens.

Charlotte, Nc, Us

* Identified sales opportunities in order to meet customer’s needs and expand relationship with the bank.

Master Of Business Administration - Mba

Bachelor Of Science In Biology Education, Biology & Secondary Education