Adam Ackerman Email & Phone Number

Sioux Falls, Sd, Us

Sioux Falls, South Dakota, United States

● Proactive Issue Identification: I consistently anticipated potential problems and emerging trends,offering valuable recommendations for effective solutions.● Remote Support and Troubleshooting: My responsibilities included remotely addressing varioustechnical challenges such as System Upgrades, Software, Hardware, Portal, Mobile, NetworkInfrastructure, MATV, Free-to-Guest, and Internet-related issues.● Accurate Customer Record Management: I diligently ensured that customer records wereaccurately and punctually updated using Salesforce, contributing to streamlined and organizedinteractions.● Data Compilation for Analytics: I collected and analyzed data to create insights into customerusage patterns and system performance, contributing to the ongoing enhancement of our services.● Training and Independent Learning: I completed assigned training programs and proactivelyutilized downtime to engage in self-study of training materials, maintaining a comprehensive graspof relevant technologies.● Punctual and Dependable Presence: In the 24x7 call center environment, I consistently adhered toschedules, including availability during company closures, shifts, holidays, and weekends, ensuringseamless support.● Confidentiality and Proprietary Information: I demonstrated utmost discretion andprofessionalism in handling confidential and proprietary information related to SONIFI.● Adherence to Call Quality Standards: I consistently adhered to departmental Call Qualitystandards, delivering exceptional customer interactions and experiences.● Collaborative Approach: My ability to excel both independently and within a team, coupled withstrong verbal and written communication skills, ensured effective communication in the call centersetting.

Thompson, North Dakota, United States

● Administer, configure, and maintain the organization's IT infrastructure, including servers, storage systems, and networking equipment.● Install, upgrade, and monitor operating systems and software applications to ensure optimal performance and security.● Perform regular system backups and implement disaster recovery plans to safeguard data integrity.● Manage user accounts, permissions, and access levels to ensure proper security measures are in place.● Collaborate with other IT teams to design and implement IT solutions based on business requirements.● Troubleshoot and resolve hardware, software, and network issues in a timely manner.● Monitor system performance and implement proactive measures to optimize efficiency and prevent potential issues.● Implement and maintain IT security policies, including firewalls, antivirus, and intrusion detection/prevention systems.● Conduct regular system audits to ensure compliance with security policies and industry regulations.● Provide technical support to end-users and assist in training on new technologies and applications.● Evaluate and recommend hardware and software solutions to meet the organization's evolving needs.● Stay ahead of technological advancements and industry best practices to enhance system capabilities.● Create and maintain documentation related to system configurations, processes, and procedures.● Collaborate with vendors and external partners to resolve technical issues and implement upgrades.● Plan and execute system upgrades, patches, and migrations with minimal disruption to operations.

Thompson, Nd

● Provide technical support to end-users by addressing their IT-related issues and inquiries.● Respond to user queries via phone, email, or in-person, and assist in troubleshooting and problem resolution.● Install, configure, and maintain hardware and software components, including operating systems and applications.● Collaborate with other IT teams to escalate and resolve complex technical issues.● Create and update documentation for IT processes, procedures, and issue resolutions.● Perform user account management, including password resets and access permissions.● Conduct remote desktop assistance and support for users working in different locations.● Stay informed about the latest technology trends and updates to provide relevant assistance.● Monitor IT systems and escalate any potential problems to prevent downtime.● Assist in the implementation and maintenance of IT security protocols.● Train end-users on basic IT functions and best practices to enhance efficiency.● Prioritize and manage multiple open cases at one time, ensuring timely resolution.● Collaborate with vendors and third-party support to resolve technical issues when necessary.● Maintain a high level of customer satisfaction through effective communication and problem-solving skills.

Bachelor'S Degree, Cyber/Electronic Operations And Warfare

Dakota State University's Cyber Operations program distinguishes itself as a Center of Academic Excellence in Cyber Operations designated.

Education record