Adam Samson Email & Phone Number

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.• Trained employees on corporate and regulatory compliance requirements to promote compliance.• Coordinated team of 8 employees to ensure consistent productivity and adherence to Customs policies.• Monitored the daily activity of client support teams while owning team productivity metrics.• Addressed negative client feedback immediately in order to build rapport and handle difficult situations with professionalism.• Provided detailed monthly departmental reports and updates to senior management.

Liverpool, United Kingdom

BDO is a global network of public accounting, tax, consulting and business advisory firms. Within the Liverpool office of BDO I performed various duties, my responsibilities included;• Developed dashboards in Excel using Pivot Tables and Power Pivot while automating tasks using macros and Excel packages.• Created and updated automated VBA scripts for graphs, charts, and data tables on a weekly, monthly and quarterly basis.• Participated in requirements gathering sessions to understand, capture and validate new requirements for development, modifications, and enhancements.• Maintained accuracy of private equity portfolio data in databases using various resources such Pitchbook, MergerMarket, and FAME.• Established automated Excel worksheet to allocate jobs to necessary team members for completion resulting in identification of Key Performance Indicators (KPIs), problem areas and also maintenance of Service Level Agreements (SLA) deadlines.• Performed analysis of Tax Hub’s expected workload for the coming year by comparing past jobs ensuring correct number of staff hours are allotted to meet demand.

• Expanded knowledge of HTML, PHP, SQL, JavaScript and C++ to develop website for clients.• Networked with clients in order to maintain customer base and steady business.• Collaborated closely with client to ensure all website needs were met throughout development process.

Ba Business Management, Business, Management, Marketing, And Related Support Services, 2:1

Activities and Societies: As a member of Liverpool John Moores I became a student representative. I met with students and discussed their.

Ba Games Software Development, Software

Activities and Societies: As a student representative at Sheffield Hallam during my time there, I met with students to gather feedback.