Molly Mason Email & Phone Number

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

- Logging, categorising, and prioritising incidents reported by users.- Troubleshooting and resolving IT-related issues (hardware, software, network, etc.).- Escalating complex problems to 2nd and 3rd line support when necessary.- Processing and fulfilling service requests such as account creation, password resets, and software installations.- Managing requests for new equipment or access to IT services.- Providing first-line technical support to users through various… Show more - Logging, categorising, and prioritising incidents reported by users.- Troubleshooting and resolving IT-related issues (hardware, software, network, etc.).- Escalating complex problems to 2nd and 3rd line support when necessary.- Processing and fulfilling service requests such as account creation, password resets, and software installations.- Managing requests for new equipment or access to IT services.- Providing first-line technical support to users through various channels (phone, email, chat).- Maintaining clear and professional communication with users to understand their issues and provide status updates.- Creating and maintaining accurate records of incidents, service requests, and solutions in the service management tool.- Developing and updating knowledge base articles and user guides to assist in issue resolution and self-help.- Monitoring IT systems and infrastructure to identify potential issues before they impact users.- Performing routine maintenance tasks and system checks as required.- Ensuring compliance with organisational policies, industry standards, and regulatory requirements.- Assisting with security incident response and reporting.- Educating users on best practices for IT security.-Assisting in the onboarding and training of new IT staff and users on IT systems and procedures.- Generating reports on service desk performance, including metrics like incident resolution times, ticket volumes, and user satisfaction.- Coordinating with external vendors and service providers for hardware and software support. Show less

Liverpool, England, United Kingdom

- Manage and maintain the electrical inventory for all equipment allocated to academic and support staff at the University of Liverpool Management School.- Procure, install, and deliver IT equipment to new and existing staff members.- Coordinate office setups to ensure staff have the necessary equipment for campus work environments.- Provide technical support and resolve queries related to IT issues.- Maintain and oversee the IT equipment and software within the Bloomberg… Show more - Manage and maintain the electrical inventory for all equipment allocated to academic and support staff at the University of Liverpool Management School.- Procure, install, and deliver IT equipment to new and existing staff members.- Coordinate office setups to ensure staff have the necessary equipment for campus work environments.- Provide technical support and resolve queries related to IT issues.- Maintain and oversee the IT equipment and software within the Bloomberg Suite.- Support maintenance of the online learning platform Canvas and manage the issuance and maintenance of licenses, such as Adobe. - Conduct general IT maintenance tasks throughout the school to ensure smooth operations. Show less

Liverpool, England, United Kingdom

London, England, United Kingdom

Office Administrator | Production Resource Group | February 2022 - Present• Responsible for the day-to-day running of the Covent Garden and Greenford sites. Including keeping on top of office supplies and the cleanliness of the main office, meeting rooms and kitchen.• Direct incoming calls to the relevant departments within the company of 200+ staff.• Book hotels, flights, taxis, trains and any other travel necessities for anyone throughout the company, in both the London and… Show more Office Administrator | Production Resource Group | February 2022 - Present• Responsible for the day-to-day running of the Covent Garden and Greenford sites. Including keeping on top of office supplies and the cleanliness of the main office, meeting rooms and kitchen.• Direct incoming calls to the relevant departments within the company of 200+ staff.• Book hotels, flights, taxis, trains and any other travel necessities for anyone throughout the company, in both the London and Birmingham offices. This includes international travel bookings and creating travel itineraries per individual trip.• Liaise with different teams for any specific needs. i.e. calling suppliers, giving a helping hand on-site at events.• Assisting colleagues with any needs they may have. i.e. ordering food, buying client gifts, running errands.• Organising staff events, office parties.• Liaising with high profile / VIP clients • Use of MS Office• Meeting Rooms Diary Management • Providing administrational support to the CEO, VP and CFO. Show less

London, England, United Kingdom

• Accounts Payable Assistance • Posting crew and supplier invoices to the ledger • Scheduling Crew invoices for payment weekly • Responding to Crew and Supplier payment queries • Keeping an open line of communication between the company, freelancers and suppliers. • Setting up new suppliers and freelancers on the system • Recieving purchase orders once job is completed • Reconciling supplier accounts• Ensuring Microsoft Teams Planner and Dropbox are updated… Show more • Accounts Payable Assistance • Posting crew and supplier invoices to the ledger • Scheduling Crew invoices for payment weekly • Responding to Crew and Supplier payment queries • Keeping an open line of communication between the company, freelancers and suppliers. • Setting up new suppliers and freelancers on the system • Recieving purchase orders once job is completed • Reconciling supplier accounts• Ensuring Microsoft Teams Planner and Dropbox are updated throughout the order life cycle. • Completing excel budget sheets with data from multiple sources and ensuring everything adds up correctly. • Initiating the process of show construction on the Asset Management System. • Building quotes for the Account Manager • Work alongside the Account Managers and Project Coordinators to price the job and process it through the company review process. • Assist with change orders and follow up with any changes• Arranging travel for the market when required • Raising and issuing purchase orders for crew • Assist the Sales Support Manager and Planning Manager with pipeline reporting and other market related projects Show less

London, England, United Kingdom

Receptionist | Production Resource Group | June 2019 - Present• Responsible for the day-to-day running of the Covent Garden office. Including keeping on top of office supplies and the cleanliness of the main office, meeting rooms and kitchen.• Direct incoming calls to the relevant departments within the company of 200+ staff.• Book hotels, flights, taxis, trains and any other travel necessities for anyone throughout the company, in both the London and Birmingham offices. This… Show more Receptionist | Production Resource Group | June 2019 - Present• Responsible for the day-to-day running of the Covent Garden office. Including keeping on top of office supplies and the cleanliness of the main office, meeting rooms and kitchen.• Direct incoming calls to the relevant departments within the company of 200+ staff.• Book hotels, flights, taxis, trains and any other travel necessities for anyone throughout the company, in both the London and Birmingham offices. This includes international travel bookings and creating travel itineraries per individual trip.• Liaise with different teams for any specific needs. i.e. calling suppliers, giving a helping hand on-site at events.• Assisting colleagues with any needs they may have. i.e. ordering food, buying client gifts, running errands.• Organising staff events, office parties.• Liaising with high profile / VIP clients • Use of MS Office• Meeting Rooms Diary Management • Providing administrational support to the CEO, VP and CFO. Show less

London, United Kingdom

Undertook 24-hour sole charge responsibilities during the parents' travels, handling daily routines, school activities, and personal errands.

Wallasey, Merseyside, United Kingdom

Worked as a Playworker and Classroom Assistant, ensuring the well-being of children, organizing activities, and providing support for students with special educational needs.

Liverpool, United Kingdom

Managed stock replenishment, order processing, and customer interactions at Specsavers.

Gcse

Cache Level 2 Supporting Teaching & Learning In Schools, Education

Level 3, Criminal Psychology, Merit

Activities and Societies: During this Level 3 course I studied the following Units: Biological and Evolutionary Explanations of Criminal.