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Seasoned leader with over 20 years of experience in the business process outsourcing services industry.Expertise in managing and transforming complex operations - with a focus on transaction processing and customer care. Track record of process improvement through innovation and automation. History of successful implementations of critical client projects in many geographies around the world. Management of large global organizations of up to 7,000 employees in size. Financial budgeting, forecasting, and day-to-day P&L management to meet corporate targets. Success in cultivating relationships, building alliances, and developing strong teams within a diverse organization to effectively drive growth and achieve business goals.
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Co-Founder And CeoIdrive FulfillmentDraper, Ut, Us
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Co-Founder & CeoIdrive Fulfillment Sep 2015 - PresentGreater Salt Lake City Area
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Vice President Of OperationsConduent Jan 2017 - Apr 2019Greater Salt Lake City Area• Responsible for an $150MM annual budget with a 10% growth target – consistently exceed revenue and growth objectives.• Accountable for over 7,000 employees located across numerous Conduent Global Production Sites [USA, India, Philippines, Mexico, Guatemala].• Responsible for all Healthcare Payer Transaction Processing operations -
Region Vice PresidentXerox Apr 2011 - Dec 2016Greater Salt Lake City Area• Responsible for an $80MM annual budget with a 10% growth target – consistently exceed revenue and growth objectives.• Accountable for over 3,000 employees located across numerous Xerox Services Global Production Sites [USA, Philippines, India, Dominican Republic, and Ghana].• In charge of three Divisions: one dedicated to customer care operations, one dedicated to transaction processing operations, and one dedicated to claims processing operations. -
Integration Manager - EuropeXerox Feb 2010 - Mar 2011Western Europe• Asked by a Xerox Services Group President to lead a special project involving the incorporation of the Xerox ‘transaction processing’ units (“DTPS”) based in Western Europe in to the existing ‘ACS’ organizational structure in Europe.• Worked across 10 countries/location to introduce and implement the SBU structure, Activity Based Compensation, and transition work to lower cost processing locations (both nearshore and offshore).
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Division Vice PresidentAffiliated Computer Services Dec 2005 - Jan 2010Lexington, Kentucky Area• Responsible for a $30MM annual budget with a 25% growth target for this fiscal year – consistently exceed revenue, profit, and growth objectives.• Accountable for over 500 employees located across six of our global production sites [USA, Mexico, Jamaica, Santo Domingo, Ghana, and India].• In charge of seven Strategic Business Units (SBUs), each of which supports a Fortune 500 organization, and am the first escalation point of contact for each customer.
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Operations ManagerAffiliated Computer Services Aug 2003 - Nov 2005Barcelona Area, Spain• Managed ACS’ Global Production Facility in Barcelona, Spain, where 450 employees provided outsourcing services for three large Fortune 500 organizations in 15 different languages• Lead and organized the implementation of ACS Proprietary Software toolset for one of the world’s largest automotive manufacturers (€25 million in revenue annually)• Helped oversee the opening of the Krakow, Poland; Zurich, Switzerland; and London, UK Global Production Facilities as a key piece of ACS’ expansion into the European BPO market
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Strategic Business ManagerAffiliated Computer Services May 2002 - Jul 2003Greater Omaha Area• Directed the opening of a new BPS office in Omaha for two mid-sized healthcare clients ($2.0 million in revenue annually)• Manage mailroom, data entry and transmission of 15,000 healthcare claims daily• Achieved and exceed contractual Service Level Agreements for quality and turnaround• Doubled the size of the office within first year of live operation
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Project ManagerAffiliated Computer Services Jun 2000 - Aug 2000Accra, Ghana• Supervised the opening of the Accra, Ghana offshore data entry site• Participated in meetings with local government officials to confirm company met proper international regulations• Conducted performance meetings and directed an executive management staff of six• Hired and trained 75 native Ghanaians on Health Care medical claim form keying rules and guidelines
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Consultant – International ExpansionAffiliated Computer Services Jun 1999 - Aug 1999Moscow, Russian Federation• Planned and organized the recruiting process, interviewing, and hiring of six Delphi Computer Programmers in Russia• Worked with the US government and Russian Embassy to obtain proper work visas for employees to train and work in USA for two years• Developed a team for training and acclimating the six programmers to job requirements and expectations in Lexington, Kentucky
Adam Blodgett Skills
Adam Blodgett Education Details
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Entrepreneurship/Entrepreneurial Studies -
Master Of Healthcare Adminstration (Mha) -
Business Administration | Russian
Frequently Asked Questions about Adam Blodgett
What company does Adam Blodgett work for?
Adam Blodgett works for Idrive Fulfillment
What is Adam Blodgett's role at the current company?
Adam Blodgett's current role is Co-Founder and CEO.
What is Adam Blodgett's email address?
Adam Blodgett's email address is ad****@****hoo.com
What is Adam Blodgett's direct phone number?
Adam Blodgett's direct phone number is +180190*****
What schools did Adam Blodgett attend?
Adam Blodgett attended Saïd Business School, University Of Oxford, Cornell University, Brigham Young University.
What skills is Adam Blodgett known for?
Adam Blodgett has skills like Outsourcing, Offshoring.
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Adam Blodgett
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Adam Blodgett
Customer Service Manager | Customer Care Supervisor | Assistant Store Manager: Elevating Customer Service Excellence Through Strategic Leadership, Team Development, & Data-Driven DecisionsBelfast, Me2petsmart.com, petpartners.com
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