Business Process Manager
Current- leading TAPFIN Managed Service Programs, managing and coordinating delivery teams- continuously enhancing operational quality and efficiency through initiatives focused on process improvement and workflow optimization- monitoring performance metrics for crucial accounts, to ensure alignment with program objectives- supporting MSP services implementations, contributing to process design, supplier enrollment and overall program management- enhancing collaboration with participating suppliers and establishing relationships with new vendors- onboarding new suppliers to MSP programs and managing the onboarding process- collaborating with legal teams to ensure contractual compliance with local labor laws and corporate policies