As a Consulting Partner for Architecture, my responsibilities revolved around conducting comprehensive security architecture reviews, devising robust Cyber Security Technolgy Strategies, and crafting Cyber Security Technolgy roadmaps.I led a dedicated team, ensuring the successful delivery of projects, while also actively supporting the broader business in cultivating strong customer relationships to be positioned as a trusted advisor for the customer throughout their Cyber Security journey.Additionally, part of my role involved exploring innovative service offerings and evaluating market demand for these services.

In this role, I actively shape tailored security strategies by delving into our client's unique needs. My responsibilities span from leading the design and review of security architectures to recommending cutting-edge cybersecurity controls. Additionally, I worked closely with clients to chart out robust security roadmaps, collaborate with my team to define the scope of our professional services and ensure we consistently offer the most recent and effective industry solutions.

As a Solution Architect at AlgoSec, my role is multifaceted and crucial in driving success in the cybersecurity domain. Key responsibilities include:- Collaborating closely with the sales team to understand customer needs and requirements.- Demonstrating the value proposition of AlgoSec's products and solutions to potential clients through technical presentations and discussions.- Providing technical expertise during the sales process, including product demonstrations, proof-of-value, and solution architecture design.- Assisting customers in understanding how AlgoSec's solutions can address their specific security challenges and improve their overall cybersecurity posture.- Building and maintaining strong relationships with customers, acting as a trusted advisor and providing ongoing support and guidance.- Collaborate with the Product Management team to align feature development with customer requirements and feature requests- Collaborate with R&D to describe technical deliverables for customer feature requests. - Keeping abreast of industry trends and developments in cybersecurity to ensure our solutions remain competitive and effective in meeting evolving customer needs.

As a Professional Services Engineer at AlgoSec, my role extended beyond implementation to encompass post-sales technical account management for strategic customers, ensuring ongoing success and satisfaction for our clients. Key responsibilities include:- Building strong relationships with customers post-deployment, serving as their primary technical point of contact and trusted advisor.- Identifying upsell opportunities during a professional services engagement - Conducting regular check-ins with clients to understand their evolving needs, challenges, and objectives, and proactively offering tailored solutions and recommendations.- Providing ongoing technical support and troubleshooting assistance to address any issues or concerns that may arise, ensuring minimal disruption to operations.- Collaborating with cross-functional teams, including sales, product management, and engineering, to advocate for customer needs and drive product enhancements or feature requests based on client feedback.- Facilitating knowledge transfer and training sessions for customer teams to ensure they are fully equipped to leverage the full capabilities of AlgoSec's solutions.- Serving as a liaison between clients and internal teams to escalate and prioritize technical issues or enhancement requests, ensuring timely resolution and continuous improvement.- Staying abreast of industry trends and best practices in cybersecurity to provide proactive guidance and recommendations to clients on optimising their security posture.- Maintaining detailed records of customer interactions, feedback, and support activities to track progress, identify trends, and drive continuous improvement in customer satisfaction and retention.

As a teacher within the Commercial Programs Team, my primary role centred around delivering quality training across a range of sectors. This involved:- Conducting CCNP instructor training for Cisco's CCNP academy program throughout the Asia Pacific region.- Teaching Cisco's CCNP academy program to students from diverse industries, including service providers and enterprise customers.- Providing training for specialized projects, such as customized programs for the Defense Force (Army), the Department of Education, United Nations Security, and the Australian Broadcasting Corporation (ABC).

Teacher- Advanced Diploma of Computer Systems Engineering