A strategic leader with a driven focus on systems and process development who understands the key drivers to business improvement and development. A diligent and experienced business professional with a commercial mindset and a career history of leading a culture of accountability and high performance. Ensures strong levels of client and staff engagement, retention, and cross- business collaboration.Effectively standardises process, procedures and system adoption and usage to maximise efficiencies and information sharing and fosters an integrated approach to operational expertise. Experienced in achieving optimal and efficient team structures, overseeing goals and objectives (KPI's), knowledge sharing and input into capability development of people, resource management to communication to foster engagement, and succession planning.Interprets and translates financial reports into business insights, including comparisons to budgets and forecasts. High level problem solving and complex negotiation skills and adept in strategic planning, business development, financial analysis, and operational leadership. Experienced in the establishment of new business, operational, and service excellence initiatives, as well as proven success adding value through expertise, efficiency and innovation.Responsible for day-to-day business operations, service delivery, staff training and people management, reporting, budgeting, planning, marketing and client relations. Strong leadership skills and able to effectively respond to changes in the business environment.