Designed and launched program metric analysis report tacking primary risk, performance, and control metrics across all enterprise change lines of businessCreated new reporting tools and routines to catalogue ongoing reporting enhancement efforts and optimize report change requirement prioritizationSpearheaded reporting environment rationalization and created, developed, and executed program report usage analysisAuthored the team charter and playbook; streamlined existing processes and highlighted operational improvement opportunitiesManaged report communicationsLed reporting enhancement release planning, requirement development, resource allocation, and delivery management

Championed project quality control assessments; initiated and developed a new QC Inquiry Management Tool to better address project mangers requests; implemented a routine evaluation and trending analysis for tracking and improving QC assessment turnaround

Developed change management project initiatives as part of 'New BAC' company resource rebalancing; Led a lean management tech project team working on enterprise-wide operating system transition

Loan management/restructuring; Personal account consultation and strategy; Savings and Investment Planning, Retirement benefit planning

Home loans, Auto loans, Personal lines of credit, Loan restructuring and financial planning

Sales/Budget Forcasting, Vendor Negotiations, Market research, Store Management (25-30 employees)