CPPDSM4080A Work in the real estate industryCPPDSM4008A Identify legal and ethical requirements of property sales to complete agency workCPPDSM4007A Identify legal and ethical requirements of property management to complete agency workThese competencies form part of the Certificate IV in Property Services (Real Estate) CPP40307

I proactively generated sales revenue for Matchmaster, whilst building and maintaining excellent relationships with new and existing customers. I was on the road for approximately 80-90% of the time and relied heavily on my organisational and planning skills in order to be proactive in building excellent relationships with Installers, Contractors and Wholesalers. In the 15 months that I was part of the Matchmaster team, we achieved 7 monthly State sales records and significantly increased our market share.Key Accountabilities and Outputs:• Sales (Grow sales of specific product to specific client)• Customer Satisfaction• Volume of calls• Outbound Calls success rate measured in orders successfully obtained compared to calls made.• Order entry productivity measured by number of orders input compared to averageMain Duties and Responsibilities:• Territory management - Melbourne and West Victoria• Achieve agreed Monthly Sales Targets• Identify and promote Matchmaster Products on all customer visits by understanding customers business and anticipating their needs.• Actively seek new revenue generating opportunities by prospecting new clients.• Make at least 8 calls per day.• Prepare customer proposals/ quotations including prices• Exhibit strong Customer Focus• Act as a role model for Matchmaster at all times, presenting the company in a positive way.• Maintain client and Matchmaster confidentiality.• Maintain vehicle in a clean and professional manner.• Maintain accurate awareness of Matchmaster products and prices.• Maintain all company manuals with accurate and up to date information. • Resolve customer complaints at first point of contact. • Conduct ad hoc presentations as required,• Maintain excellent working relationships with both internal and external customers.• Ensure that my work is of the highest quality by adhering to company processes and procedures.• Share responsibility for my development by generating ideas for developing business

Ultralift Australia is one of the world's leading manufacturers of premium motorised lifting devices for audiovisual equipment. As the National Sales and Business Development Manager for this fast paced, cutting edge company, I have successfully grown the brand, both locally and internationally. Key Accountabilities and Outputs: • Territory management - Initially responsible for QLD, NT, ACT and parts of NSW and VIC but more recently this has expanded to include the rest of Australia and New Zealand, as well as international clientele (Hong Kong, UAE).• Obtain sales growth and market share in these regions via face to face consultation, social media, telemarketing and attendance of networking events.• Provision of technical support, via telephone, email and onsite analysis and repair. I am the primary service technician.Key Achievements:• Creation and development of social media sites: - https://www.facebook.com/ultraliftaustraliapage - http://www.youtube.com/user/UltraliftAustralia - https://twitter.com/Ultralift_Aus• Formulated and implemented a national sales strategy, identifying opportunities from existing and future markets. • Managed and coordinated major corporate tenders and built excellent relationships with current and potential clients.• Maintained steady sales performance, despite tough economic conditions experienced by the industry.• Oversaw the implementation and improvement of a sales tracking system which increased efficiencies through systematic procedures. This significantly reduced data loss which improved our service to our customers. New inquiries and orders are able to be closely monitored and analysed, resulting in a smoother sales process and increased business.• Oversaw the implementation and improvement of new record keeping practices, including a build specification sign off process which accurately recorded a customer’s expectation of our product thereby reducing the business’ liability.

I utilise my procurement, contract and contract management experience to support the operations of the Optical, Geospatial, Radar, and Elevation Panel (OGRE). I am a project officer with a combination of purchasing, contract management and procurement panel experience. I report to the OGRE Procurement Manage and I'm part of a small team who play a vital role delivering geospatial procurement services to various areas of Geoscience Australia and the Australian government.The Optical, Geospatial, Radar, and Elevation Supplies and Services Panel (OGRE) is a cooperative procurement panel for optical, geospatial, elevation, and radar data and services using standardised licensing arrangements and coordinated approaches to the procurement, management and dissemination of data and services. The OGRE was established to allow more efficient and effective acquisition and use of commercial imagery supplies and associated services, and to encourage greater coordination and cooperation within all levels of Australian Government. Key Accountabilities and Outputs1. Administer OGRE Requests for Proposals and Orders2. Record and maintain procurement processes3. Event Management4. Stakeholder management (internal GA, across all levels of government, industry bodies, suppliers)5. Implement procurement and contract processes that meet client and GA requirements

Job specific duties include:Primary responsibility for the management of applications for the Outer MetropolitanRelocation Incentive Grant (OMRIG) program.Preparation and management of contractual arrangements with doctors under the OMRIGprogram, including the facilitation of grant payments to successful applicants.Preparation of formal correspondence in response to applications for the OMRIG.Management of OMRIG email inbox, with primary responsibility for providing responseswithin a specified timeframe. Design and update of all program templates to smart forms with auto-fill functionality.Preparation of ministerial correspondence for the Outer Metro Practitioners programs.Developing and maintaining an effective working relationship with other agencies, namelyMedicare Australia. Providing analysis of data on program participation rates.Monitoring and reporting on the financial status of the Program, including monthlyperformance reporting. Involvement in the provision of information to internal and external stakeholders aboutthe Program, and development of communication materials;.Management of individual doctor files, including processing and handling of private andconfidential information.

Job specific duties included:* Preparing and maintaining matter reports and law practice calendars. * Administrative coordination of the creation of new legal case files.* Ongoing matter management including filing, printing and photocopying. * Management of Practice Group Leader's electronic diaries. * Maintaining practice group information folders, liaising with library regardingrequirements for legal resources. * Managing the Legal Services Branch (LSB) cost recovery process including runningmonthly draft and final billing reports for internal legal work, managing FinancialManagement and Accountability (FMA) Act approvals for external legal services and paymentof external law firm invoices.* Coordination of administrative matters concerning Continuing Legal Education for thebranch and providing assistance in coordination of training provided by LSB, such ascirculating promotional material, organising approval by Practice Group Leaders and makingbookings.* Timely and accurate data entry.* Use of Government software and data base systems including the LEX informationmanagement system.* Processing and handling of private and confidential information.

Job specific duties included:* Managing small teams/work groups to work effectively and efficiently to deliver desiredoutcomes.* Analysis of applications, researching organisations and checking their claims againstavailable data.* Use of Government software and data base systems including FOFMS (FaHCSIA OnlineFunding Management System).* Processing and handling of private and confidential information.* High level data-processing and error checking* Strong communication skills in a team environment* Ability to undertake and adapt to a range of tasks quickly* High quality organisational and administrative skills

Job specific duties included:* Effectively managing purchase orders for stock replenishment and customer backorders.* Reduced overall stockholding from $900k to $700k. Increased turnover and profitabilityby halving the holding of dead stock lines and introducing new, relevant inventory.* Overseeing an accurate stock-take process and implementing daily stock-takes toincrease inventory accuracy.* Liaison with Supplier Representatives, building effective relationships which resultedin better purchasing agreements.* Redesigned, merchandised and organised Showroom which resulted in increased sales,implementation of new lines and an award for excellence from the regional general manager.* Accurate research and comparison of product pricing, availability and compatibility. * Identify most profitable lines and maximise their exposure. * Building and developing product knowledge, in order to effectively advise sales staff.* Invoicing, filing and general clerical duties.* Utilising reports to maintain and improve inventory.* Supervising the store-person, monitoring of goods receipt and dispatch practices.* Reviewed procedures and improved where possible, in particular the stock receivingprocedure, cable cutting procedure and the account customer order collection procedure.

Job specific duties included:· Sales order processing.· Customer quotation.· Sales order enquiries and maintenance.· Taking telephone orders.· Sourcing products from suppliers.· Finding and comparing product pricing, availability and compatibility.· Establishing and maintaining customer relationships.· Stores processing and handling stock.

Job specific duties included:* Function preparation & execution.* Staff management. * Cash handling.* Complaint resolution.* Customer service & information.* Telephone service, taking bookings.* Service of alcohol and other beverages - bar.* Service of food - table service.; Job specific duties include:* All ordering, receiving and preparation of stock.* Maintain inventory and stock rooms.* Maintain and update Dept. presentation.* Receive and process stock deliveries.* Liaise with company representatives.* Organise promotions, build displays.* Set and monitor stock prices and quantities.* General store-person duties.