Adam M. Email & Phone Number

-Leverage expert platform knowledge to troubleshoot and triage issues escalated from Tier 1 Support.-Diagnose outages and software issues, documenting them in detailed JIRA reports for escalation to the Engineering team.-Maintain regular communication with organizations, providing updates on issue status and expected resolution timelines.

-Provides support to our customers via zendesk ticket, phone call, or Zoom meetings.-Troubleshoot customer issues to determine if the behavior is expected or a potential bug.-Uses knowledge of the Platform to educate both customers and peers on the best practices to besuccessful.

-Provides technical support for business accounts by assisting with automations, campaigns, forms, and landing pages.-Collaborate with other teams such as Technical, Deliverability, and Compliance in order to troubleshoot account issues.-Uses knowledge of the Platform to educate both customers and peers on the best practices to be successful.

Las Vegas, Nevada Area

-Delivered in-person and virtual support to over 100 drivers weekly, addressing issues related to background checks, legal matters, payments, taxes, documentation, trips.-Supported city operations and launch initiatives for UberEats, UberChopper, and EDC, contributing to successful market entries and service expansions.-Achieved and maintained customer.

Las Vegas, Nevada Area

• Stayed up to date on new products and combined with a broad knowledge of nutrition to recommend the best plan for a customer to achieve their health goals.
• Shared nutritional knowledge with customers to empower them and establish trust between them and the team, ensuring confidence in the products.
• Worked at the top store in the region and never failed to exceed sales goals set by the company or the goals I set for myself.

Las Vegas, Nevada Area

• Combined knowledge of the menu with experience to assist customers with any nutritional questions.
• Set goals to understand the health benefits of ingredients in blended juices and smoothies to better prepare these items for customers.
• Worked diligently in all positions of the store, even assisting others in serving the food to customers using a number-based system.

Las Vegas, Nevada, United States

• Learned the Portable Operating System to take beverage orders and serve food.
• Assisted bar tenders by preparing non-alcoholic drinks and blended beverages.
• Quickly set up tables and dining areas throughout the busiest working hours.