Transferred into the Covert Fulfillment Agent role. Preform diagnosis and repair of computing, network equipment and software remotely utilizing phone and remote desktop software. As well as working with the client to ensure they can properly operate and use their equipment and software solutions.

Moved into the Covert Double Agent role and given the additional responsibility of working remotely. I work on site and remotely to deliver, integrate, network and or preform diagnoses and repair of computing or network equipment and software. As well as working with the client to ensure they can properly operate and use their solution. In addition to residential support I also provide advanced on site support for business clients and their servers, computers, networking and other computing equipment through BestBuy for Business.

Promoted to Double Agent, entrusted to deliver an outstanding client experience for both in-home and Best Buy for Business clients. I work on site to preform diagnoses and repair of computing and networking equipment. Engaging in additional duties to assist in team building and engagement, community involvement and assistance of management.

Facilitate the complete client solution by providing and fulfilling recommend solutions regarding product, service, and content that best fit the clients needs. I work on site to deliver, integrate, network and or preform diagnoses and repair of consumer and or business grade computing or network equipment as well as teach the client how to operate and use their solution.

oversaw all aspects of the outside golf operations including Managing a staff of 30+ employees and issues of scheduling, training, mentoring and coaching to ensure a work environment of teamwork and lateral service. Supervised the day to day operations of three golf courses, three practice facilities, and two cart and bag storage facilities to ensure safety, efficiency, and that the country club’s superior level of customer service was being maintained. I was an active member in the golf department’s communications and facility improvement committees. I launched many innovative projects in order to improve my employee’s experience, and increase efficiency with in my department.