Adam Cienciala Email & Phone Number

Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting Veeam B&R as well as 3rd party components from Microsoft and VMware.Performing troubleshooting and analysis, including logs investigation.

Brno, South Moravia, Czechia

From September 2019 to March 2020 on assignment in Oslo branch, focused on infrastructure maintenance (50+ vCenters) and high priority issues with direct contact with customer to prepare the following projects:Build new vCenters for Norway and Sweden nearshore and offshore support- Understanding the environment in order to build two vCenters. From.

Brno, South Moravia, Czechia

IBM Tivoli Monitoring administration - managing monitoring infrastructure, setting up OS and application monitoring based on client needs, maintaining historical data collection for predictive analysis, defect prevention actions and customer reports.Projects: 2016 Historical data collection upgrade to new monitoring version, initial configuration.

Brno, South Moravia, Czechia

Providing 2nd and later 3rd level of support for IBM Tivoli Provisioning Manager Express - software distribution tool hosted on Windows servers environment. I was responsible for maintaining the Infrastructure and troubleshooting software installations.

Brno, South Moravia, Czechia

Dispatching workload for the team, I was first contact point between monitoring department and cooperating teams. Keeping track of tickets queues and emails, working with Incident Management issues, handling escalations and high severity situations and creating technical documentation.

Brno - Město, South Moravia, Czechia

Responsible for handling calls and emails from customers and providing technical support using remote control.Analyzing and solving issues with Windows, Lotus Notes, IE, SameTime, etc. using Remote Desktop, passwords reset procedures. Keeping track of ticket queue and creating tickets for resolving groups, and higher level of support.