Adam Cisneros Email and Phone Number

As Product Support Manager, I oversee the day to day operations of our 340B product support team to deliver high quality customer service. My responsibilities include but are not limited to the following:· Monitor support challenges to ensure proper documentation, prioritization, and escalated and/or resolved timely· Ensure my team is equipped to meet SLAs and department KPIs· Serve as a professional mentor and trainer for my team members· Manage the implementation of corporate people policies, practices and processes· Identify the learning and development needs and wants of the team to enable and encourage growth· Identify and deliver improvements and efficiencies to internal tools and processes to meet the changing needs of the support team.· Oversee the Software Support learning plans for new features and products to provide continuing team education and development.· Work closely with peers to provide input and feedback for team continuing education, training, and development· Works closely with internal teams in the areas of, software releases, bug resolution, and enhancement request prioritization· Manage the recruitment process to maintain resource levels and quality of customer service· Manage team resources to optimize availability in line with demand

Served as an inpatient pharmacy technician for several years for the main hospital. In my time there, I was promoted or transitioned to many different roles.These included a standard pharmacy technician, IV/chemo technician, Pyxis technician, team lead, and pharmacy buyer.