Adam Clowes Email & Phone Number

Manchester Area, United Kingdom

AccessPay leads the way in payments operations excellence for finance and treasury teams. Our cloud-based platform seamlessly connects corporates to their banks, and in turn modernises banking operations processes, minimises the risk of fraud and error, enhances payments efficiency and optimises cash visibility.Thousands of organisations partnering with.

Newcastle-under-Lyme, Staffordshire, United Kingdom

• Manage a portfolio of 30 customers across various sectors in the UK
• Drive and optimise Customer Service interactions between customers and the bank.
• Act as an escalation point where there is a deficiency with the Customer Service Team and work with the customer and the team to build a robust process where required
• Undertake regular Strategic Operational Reviews to ensure businesses are operating as efficiently and cost effective as possible
• Identifying suitable products and services to drive any efficiencies/cost savings where appropriate with Cash Management expertise
• Act as an Subject Matter expert to support with any optimisation projects customers look to carry out and identify any key adjustments required by the customer and the bank to support proposition

Newcastle-under-Lyme, Staffordshire, United Kingdom

• Project Lead for NatWest Groups Tier 1 clients including Large Corporates and Financial Institutions.
• Focussed on leading projects for new businesses being on-boarded or leading projects to support in a restructuring of cash management facilities including Global or Uk Cash Pools, Bacs processing structures and data.
• Lead projects where there is a sale/acquisition/merger taking place and effectively scoping key changes and requirements and implementing agreed solutions to minimise operational impact.
• Build bespoke Implementation plans for all project sizes, outlining key milestones and responsibilities. As well as Communications Plans where there is a high degree of complexity and multiple parties involved.
• Maintaining accurate and detailed output via meeting minutes, actions, risks duly noted
• Provide consultancy support on products and services to our Relationship colleagues when there are discussions on products that are more technical. Main strengths are around UK Domestic Payments including Bacs, Bacs.

Newcastle-under-Lyme, Staffordshire, United Kingdom

• Project lead to support new clients to the bank being on-boarded. Acting as primary point of contact and project managing the end to end customer journey into Business as Usual (BAU).
• Supporting Sales colleagues in pitches to win new business by outlining the implementation proposition and the benefits of an Implementation Manager leading the project.
• Obtained my APM PMF (Association of Project Management: Project Management Fundamentals)

Newcastle-under-Lyme, Staffordshire, United Kingdom

• First point of contact for Client queries
• Knowledge of Faster Payments and CHAPS via SWIFT
• Supporting FI customers with understanding common issues with formatting of SWIFT payments to identify key errors and improve efficiency
• Optimising processes to improve customer experience
• Directly supported UK and International Participants and Correspondent Banks with payment queries

Sports Development & Coaching, Sports And Exercise, Merit

Sports Coaching and Development.

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