Adam Crowe Email & Phone Number

Jedburgh, Scotland, United Kingdom

Durham, England, United Kingdom

Sunderland, England, United Kingdom

Sunderland, England, United Kingdom

Leeds, United Kingdom

• Multiple products under my supervision• Daily stand up meetings to Retail Manager for product performance • Updates for any changes that had been implemented to improve performance• Built a stock tracker to see departure airports to each location • Week by week analysis to segment specific areas for improvement • Weekly stock presentation outlining current performance • Future ideas development sessions to talk about possible new products and services• Created a booking curve document in Excel to show the amount of stock sold, passengers, products sold, revenue, uptake, profit per passenger and average selling price• Stock based pricing system ideas for an automated pricing system• Submitted development request to implement pricing by row to price each differently as specific rows would perform better than others• Tableau dashboards for a visual display of the data that I had found. These were developed by a specific team• Lead a project for device performance which looked at mobile, desktop and tablet performance. This looked at how each influenced the overall figures by percentage as well as the uptake and average selling price on each• Implemented an overhaul of the guaranteed cabin luggage pricing strategy from flat pricing for everything to having a dynamic price which aligned to most other retail products. This had an impact on performance as before this the improvement on prior year was between 20-30% this improved up to 50% after implementation. • Competitor reports detailing industry updates for promotion, web design, product range and pricing. The pricing then allowed for comparison for the overall retail product range to gage market position.• Merchandising changes passed on to web merchandising team to change design and promotion after analysing the current performance• Commentary of overall performance for products under my supervision for company update. • Website BAU testing on a weekly basis to check up on customer experience

Newcastle Upon Tyne, United Kingdom

• Multiple levels of system integration to find stock• Decision making on misaligned stock write offs • System analysis for process improvement• Redesign of documents for easier information and quality data output• Cycle count leader with staff under supervision• Stock checking for financial year plan, miss aligned stock, purchasing requests and run out counts• Analysing planned stock use data and stock delivery schedules• Supervising pick schedule planner• Ensuring pick schedules were ready 2 days in advance• Completing system changes for stock moves and for returns• Cross system analysis and ensuring system alignment • Updating KPI sheets on a daily, weekly and monthly basis and ensuring targets were met by the team• Ensuring potential stock runouts were counted so delivery dates could be adjusted for production schedules• Completed a daily performance PowerPoint • Uploading data from pick scheduler when stock had mistakenly scanned out and returned• Tracking all counts for individual, groups and overall percentages of completion• Introduced new document for counts for faster and more efficient result• Understanding and communication with goods receiving, picking and linefeed departments• Communication when additional picks were required, interrogate system allowing or refusing due to future scheduling • Contacting Komatsu purchasing department when stock needed ordering• Archiving completed cycle counts• Created multiple sheet excel document for detailed insight into counts raised but had not been completed as there was nothing in place• Recognised and corrected the KPI sheet as this had not been set up correctly and pointed out issues to my manager• Trained staff based on shop floor how to use new technology• Converted messy data into excel sheets for a better understanding and manipulation to view required data• Analyse the systems stock and outside contractor’s storage counts

Seaham

• Analysing orders to find the fastest and most cost-effective route • Creating reports for divers to follow whilst driving on the roads and warehouse when loading • Converting orders into invoices with precise details• Ensuring the drivers have all the correct address and invoices for accurate delivery• Communicating with customers with text and phone calls for booking in with accurate delivery times• Booking external transport with external companies and finding the best pricing for individual jobs• Organise waste collection / deliveries through external companies and internal drivers• Vehicle downloads for analysing driver information• Tom-tom system updates regularly with addresses and route management • Morning report to say if any issues have arisen for deliveries and any errors have been made• Organise collections and deliveries for other departments and finding when was best to do the job• Signing off external invoices • Work phone for staff members and drivers to contact any time• Tracking new customers • Appealing traffic / parking charges• Working out driving costs• Created document to track tax, mot, services, FRC, staff schedule and pallets

• Liaising with both internal and external stakeholders• Carrying out market research for current business and sector trends• Delivering presentations to key management staff• Produced key marketing materials such as bespoke brochure and exhibition stand• Worked with an external marketing agency to finalise publications• Created and managed a large contact database of all clients and potential business leads• Attended key business meetings to discuss new market leads with management and directors• Created PR opportunities by carrying out interviews with the relevant contacts• Rearrange the current filing system within the business development folder to work more efficiently• Networking at events and finding out how QA could help other local business• Designed new presentation layout and information structure• Created a list of events related to the new and current markets which QA could attend • Created a guide sheet so that QA could keep this document updated• Designed a brand handbook for the rebranded materials and how the rebrand should be applied

Sunderland, United Kingdom

• Having two roles allowed development in flexibility and learning speed. • Customer awareness and understanding of needs and delivery of service are skills I developed in hospitality • Working under pressure dealing with busy periods to give customers the best service• Trusted with stock takes and cash and dealing with these tasks efficiently whilst also prioritising others.• Self-motivation and resilience allowing my performance to always be at its best by moving on from setbacks• Alertness and awareness to customer needs and time restricted tasks• Keeping the customer and working areas clean and creating an inviting environment • Maintenance involves teamwork with good communication both written and verbal • Product knowledge to use the best tool to solve a problem• Using initiative and taking responsibility.• Solving problems with an inspection, diagnosis and correction procedure • Detailed record of any tasks that have been completed and need doing.

Bachelor Of Arts (Ba), Business Management, Second Class (First Division) 2:1

Accounting Human Resources Marketing Strategy Managing Projects Strategic Management Developments In Business Management Applied.

Foundation Degree, Business Computing

Activities and Societies: Class Representative E-Marketing Advanced Database Design Advanced Web Design Systems Analysis Design E-Business.