Adam Davies Email & Phone Number

Coventry, England, United Kingdom

Milton Keynes, United Kingdom

Brixworth, Northamptonshire, United Kingdom

Successfully deliver IT services to the customer, effectively analyse, and investigate hardware, software, requests, and incidents to resolve issues. Render support to the users, and conduct site visits to deliver touch sevices and to achieve operational excellence.Actively participate in training sessions, and deliver presentation to end-users to enhance productivity and awareness.Efficiently administered 1st and 2nd line support within a team of 7, covering UK, Ireland, France, South Africa and ME, developed a learning environment, and delivered technical advice, feedback and guidance to team members.Accomplished ticket management, effectively managed and oversaw the lifecycle of all incidents and service requests, and assessed impact, urgency and prioritisation.Developed and maintained all end-user computing equipment censuring desktop and laptop hardware, software, mobile devices and peripherals.Achieved customer satisfaction through effective customer service, drafted and delivered procedures and training guides for management, team members and users.Developed and implemented Service Desk reporting statistics and metrics, administered telecom maintenance and support across UK, and oversaw the UK mobile phone contract including the administration of over 500 devices. Effectively coordinated with external vendors to assist on application support, schedule upgrades, and installations.

Successfully deliver IT services to the customer, effectively analyse, and investigate hardware, software, requests, and incidents to resolve issues. Render support to the users, and conduct site visits to deliver touch sevices and to achieve operational excellence.Actively participate in training sessions, and deliver presentation to end-users to enhance productivity and awareness.Efficiently administered 1st and 2nd line support within a team of 7, covering UK, Ireland, France, South Africa and ME, developed a learning environment, and delivered technical advice, feedback and guidance to team members.Accomplished ticket management, effectively managed and oversaw the lifecycle of all incidents and service requests, and assessed impact, urgency and prioritisation.Developed and maintained all end-user computing equipment censuring desktop and laptop hardware, software, mobile devices and peripherals.Achieved customer satisfaction through effective customer service, drafted and delivered procedures and training guides for management, team members and users.Developed and implemented Service Desk reporting statistics and metrics, administered telecom maintenance and support across UK, and oversaw the UK mobile phone contract including the administration if over 500 devices. Effectively coordinated with external vendors to assist on application support, schedule upgrades, and installations.

Brixworth, Northamptonshire

Functioned as a part of small multi-national team, delivered support to over 1500 employees in Europe, and coordinated with the teams in the USA to resolve numerous issues for employees within the automotive industry.Expertly resolved issues with an Asterisk phone system, and liaised with the 3rd party providers to maintain products and services required for the IT service desk.Managed UK Mobile Phone contracts within the service desk team, and developed and implemented processes and procedures for the IT service desk.

Acted as a dedicated Support Analyst for County Councillors for both, in and out, of hours.Delivered support to the first line Help Desk by resolving issues, attended calls and resolved issues over the phone including the hardware, software and telecoms faults within all offices of the council.

Milton Keynes, United Kingdom

Efficiently delivered outstanding customer service on a busy Support Desk while understanding users IT and business needs, and offered solutions to the relevant party.Demonstrated key expertise in log calls management and resolution, training and development of new starters, on-call support, development, and testing of new systems, customer satisfaction, and provision of quality services.

Business Information Systems, It For Business, 2:2

Activities and Societies: Student Radio

Mathematics