Adam Fifield Email & Phone Number

Basingstoke, England, United Kingdom

Working to induct new starters, coach existing staff and complete Quality Assurance whilst ensuring the day to day support for the Customer Experience team.

Basingstoke

First point of contact for all customer contact to the contact centre. This was a mixture of by phone, email, multi-media or other digital channels, such as Facebook. Ensuring I provided a friendly, efficient and helpful first-class customer service to our customers, to provide a ‘right first time’ service.

Working with DriveTech I began a new adventure using my current skills and learnt new ones along the way.I was frontline for getting delegates booking onto courses and dealing with any queries.During the quiet period I also:Put together training documentsAssisted with keep logistic information up to dateWorked as a team to assist in any coaching needs

I was a Relief Manager covering stores without a Manager to help steer the branch during the interim period.I was based in Farnborough and worked towards display management and staff improvements, including KPI and morale

Andover

With news that the Andover store was closing due end of lease, I transferred back there so that the store could go out on a high. We were up 20% on the year and we were up 4% over the Christmas period, a staggering result considering a downfall in customer footfall.This was done purely by creating a strong customer base through rapport and taking control.

Basingstoke

After my time at Reading I went back to Basingstoke whilst awaiting to return to Andover to assist with theclosure of the store.During my short time there I dealt with KPI issues by dealing with weakness and coaching the staff.Events were part of my role, this time focusing on working with merchandisers such as Citizen.This was fantastic as it used my.

Reading, United Kingdom

In March 2015 I was promoted to Branch Manager of our Reading store. Some of my achievements were:Boosted staff moraleIncreased profits Tracked performance using Key Performance Indicators (KPIs) Organised and ran multiple promotional events in collaboration with the host shopping centre Conducted monthly staff performance reviews The Reading branch was.

Andover

Despite this being my first management role, I was able to totally transform the performance of the store. Developed and implemented training plans Ran marketing campaigns to boost customer footfall Increased takingsConducted staff performance reviews using SMART goals Customer complaint handling I did this by identifying staff skill gaps, developing.

Applied Business, Applied Ict, Modern History

Education record