As a leader specializing in SOPs I have excelled in creating, implementing, and instructing best practices to ensure operational efficiency and consistency. I have a proven track record of simplifying complex processes and effectively communicating them to diverse teams. By promoting open communication, collaboration, and a culture of appreciation, I help team members feel valued and motivated. My goal is to inspire confidence, boost engagement, and create a supportive atmosphere where everyone can thrive and contribute to the organization's success.I am transitioning from a global fuels distribution team to focus on the IT side of business operations. My background has equipped me attention to detail and a commitment to safety and efficiency. I am eager to apply these strengths to the dynamic and innovative world of IT, where I can leverage my technical expertise and passion for technology to contribute to cutting-edge projects and solutions.I am actively seeking a System Administrator role within the ServiceNow platform to further my professional career. My goal is to grow as a System Developer in the IT field and obtain the necessary credentials to better support my organization. As a student in the RiseUp with Service Now Professionals Training Program, I have gained experience in the integration, development and implementation of ITSM, ITIL, CMDB, ITOM, ITBM and Agile. I am confident in solving data management issues, self-sufficient in project management, and effective in team collaboration. I am eager to contribute my strong written and oral communication skills full-time in Information Technology!