Adam Hardy Email & Phone Number

San Francisco, California, United States

Responsible for all new hire training in the San Francisco office.Worked one-on-one with users to administer on-the-spot training and workflow interventions.Provided IT support to Lieff Cabraser's four offices in the USA and Europe, frequently resolving user problems first contact.

Provided desktop hardware and software support for 50-60 users in SF office. Responded to escalated tickets as well as direct requests from users.Conducted all new-hire IT training for two northern CA offices. Offered optional monthly skills-refresher classes in Word, time entry, and more.Imaged computers, activated BlackBerries, and assisted with office.

Provided first- and second-level support to attorneys and staff across the firm, resolving or escalating as appropriate.Received overwhelmingly positive survey responses.Helped edit training materials and firm-wide communications.

Resolved hardware and software problems for a rapidly-growing telecom company.Imaged computers, then set up PCs and peripherals at users' desks.

Provided first-level tech support for a community of over 10,000 General Dynamics users globally as part of a 5-person help desk.Provided account administration for Microsoft Active Directory, RSA, and VPN.Tutored users in Outlook, Word and Excel, as well as best-practices for computer maintenance.

Provided first-level tech support via phone without remote-connection software.Handled all e-mail requests, sending 30-60 responses per day in addition to taking phone calls.