Adam Hendricks Email & Phone Number

Wynnewood, Pennsylvania, United States

Greater Philadelphia

Southern New Jersey

Bear, De

• Manage business operations of 2 luxury rental communities with a total of 944 rental homes including 360 apartments, 117 single family homes, and 467 townhomes • Assist the Division Manager in the roll out of enhanced PMS systems including the upgrade from Yardi Voyager 7s to Yardi CRM, the integration and roll out of Yardi’s Resident Shield renters insurance program, and the installation and integration of Rent Café’s online application process• Lead all front-line training efforts for the aforementioned roll-outs to The Reybold Group’s leasing staff, including staff at Meridian Crossing• Manage a team of 4 full time leasing professionals and an Assistant Property Manager• Built a strong relationship with Maintenance Supervisor to improve and assist with the management of a 20 person maintenance staff with the goal of increasing resident satisfaction and brand loyalty

Greater Philadelphia Area

• Manage all opening business (lease-up) operations of a 293 unit luxury apartment community with over 50,000 sq. ft. of amenity space • Work closely with ownership group’s Director of Development to manage contracted 3rd party GC (Intech) to ensure timely completion of construction projects for residential portion of building• Create comprehensive financial reporting package on the monthly basis to summarize property operations, forecast continued success and provide concise analysis of MTD and YTD property operations• Manage a team of Sales Professionals, Maintenance Professionals and a full time Concierge staff to ensure sales, financial and customer service goals are met and exceeded at one of Philadelphia’s premier luxury apartment communities

Woodmont West, Mt Arlington Nj

• Manage all opening business operations of 55 acre, 300 unit luxury apartment community with over 15,000 sq. ft. of amenity space - Woodmont Properties’ largest luxury residential community to date • Create and manage 14 month detailed absorption schedule highlighting weekly and monthly leasing and move in goals for duration of lease up based on developed project timeline • Create lease up budget based on anticipated revenues, expenses and building delivery schedule • Build and hire to internal staffing model • Develop and execute cohesive Leasing and Marketing Plan to drive traffic, increase market awareness, and successfully hit leasing and move in goals • Partner with Construction Project Manager to ensure accurate delivery schedule, coordinate construction projects, and work to the completion of Woodmont Properties’ flagship property

Woodmont Knolls, Cedar Knolls Nj & Woodmont Square, Bridgewater Nj

• Served as interim Community Manager for 2 communities: Woodmont Square in Bridgewater, NJ (100 units) and Woodmont Knolls in Cedar Knolls, NJ (126 units) • Managed all facets of daily operations including managing schedules for total staff of 8, touring and leasing, reviewing and executing leases, processing rent payments, managing delinquency, issuing and processing renewals, maintaining overall curb appeal of 2 properties, creating and approving all supply orders, handling customer service issues and maintaining high standards of customer service • Built 2016 budget for two properties

Bronxville, New York

• Manage Residential Service operations at a 110 unit, 2 building community • Work closely together with Maintenance Supervisor to successfully manage staff of 5 to ensure that all facets of operation meet and exceed both resident and corporate standards• Develop and operate to community budget in conjunction with Maintenance Supervisor• Successfully increased resident satisfaction scores year over year in 2014. Increased Overall Satisfaction by 12%, from 3.75 to 4.2 out of a possible 5, and Overall Satisfaction with Office Team by 11.5%, from 4.09 to 4.56 points out of a possible 5• Finished fiscal year 2014 3.2% above budget in Net Base Rental Revenue, demonstrating an overall year-over-year increase of 12.2% in BRR, while successfully managing expenses to finish 1.9% below budget Accomplishments:• Q1 2014 recipient of Avalon Bay’s Continuous Improvement award – an award issued to the associate who demonstrates a passion of continuous development and a zest for self and operational improvement• Q2 2014 recipient of Avalon Bay’s Operational Excellence award – an award issued to the Community Supervisor/Manager who realized highest average revenue variance to budget, highest sequential revenue growth, lowest total controllable operations expense compared to budget, and highest average for customer service metric and sales metric for the region (comprised of NYC, Westchester and Long Island)• Q3 2014 and Q1 2015 recipient of Avalon Bay’s Customer Service Excellence award – an award issued to the partnership and team that realized highest average of customer service scores from all categories (Move In, Move Out, Renewal, Office and Maintenance Staff) for the region• Q1 2015 Leadership award for Customer Focus – an award issued to the Manager that best encompasses and practices Avalon’s dedication to customer service through all internal and external customers

The Tilted Kilt - Hoboken, Nj

• Manage all FOH operations and oversee BOH operations of a 130 seat, 35 table Pub & Eatery• Manage full bar operations, including creating & maintaining par levels, and developing & marketing creative promotions through social and conventional media, all while operating to corporate dictated standards • Work closely with local vendors to further improve operating relationships and better understand offerings, with the goal of providing the best possible experience for a diverse market while managing expenses• Communicate closely with corporate management to ensure all corporate standards are exceeded • Develop and groom staff of 15+ servers and 10+ BOH staff to improve overall level of service provided to patrons• Review contracts, manage relationships, work closely with contractors, corporate, and local vendors to successfully open a new franchise restaurant in Jersey City

Courtyard By Marriott - Cranbury, Nj

• Operated a team of five department managers to successfully run all aspects of a 144 room, newly renovated, Courtyard by Marriot with new, full service, Bistro concept• Managed a total staff of 40-50 associates• Enforced and maintained high operating standards across all hotel departments, from Engineering to Food & Beverage • Oversaw all financial responsibilities of hotel, including forecasting, operating to and managing budget, payroll, and accounts receivable and payable• Supervised and coached Sales department on developing and creating relationships with a variety of clients, from large government and private sector groups to single leisure event sales

Residence Inn By Marriott - Portsmouth, Nh

• Responsible for all operations at a 90 room hotel including: budgeting, forecasting, payroll, accounts receivable, accounts payable, ordering, staffing and guest service & recovery• Improved Lodging Quality Assurance ratings year over year, raising overall score from 81% to 91% over the course of 6 months• Utilized interpersonal skills to boost staff morale and limit staff turnover• Developed new staffing model that reduced payroll expense without sacrificing overall quality

The Sagamore Hotel And Resort - Bolton Landing, Ny

• Responsible for housekeeping operations at a 72 acre property and off site golf course, including room and public area cleanliness• Staffed housekeeping department and created weekly schedules for over 90 associates while controlling payroll• Developed a comprehensive ordering system which simplified the process and allowed for better management of budget• Improved staff relation and management skills

Courtyard By Marriott - Portsmouth, Nh

• Operated a housekeeping department at a 133 room hotel with a staff of up to 20 associates• Managed all operations, including: inspections, payroll, staffing, ordering and controlling department budget

Courtyard By Marriott - Boston Logan Airport

• Supervised a front desk staff of 10 associates, which included handling cash transactions, managing guest issues and requests, and working as the Manager on Duty• Continued to hone customer service skills as well as develop staff management skills