Adam Hunter Email & Phone Number

Reading, Reading, United Kingdom

Staines-upon-Thames, England, United Kingdom

• In my current role, I am accountable for serving as a technical/domain expert for the client-facing sales team to consistently drive product sales. I coordinate various discovery workshops to identify and fulfil.
• Improved quality and efficiency of team by sharing and learning best practices and re-usable assets with other Solution Consultants.
• Determined opportunity to upsell extra product to customer, made call, and included in technical roadmap of 2023.
• Became technical trusted advisor via cadence calls with customers, discussing non-sales topics.

Chertsey

• At Samsung Electronics, I enabled cell broadcast functionality on Samsung tablets and smartphones for upcoming public safety alerts in collaboration with R&D teams and UK government agencies. I attained projects'.
• Spearheaded projects to successfully launch 5G for biggest two MVNO operators within UK.
• Supported Google Cloud, Rich Communication Service launch on Samsung open market devices in UK.
• Analysed technical issues for software launch and maintenance release cycles and liaised with internal teams for on-time resolution.
• Raised defect tickets on Samsung defect management and tracking systems.

Staines

• My tenure as a Customer Support Engineer enabled me to acquire the highest customer satisfaction by analyzing and resolving all incoming issues within the agreed SLA. I engaged with developers, communicating potential.
• Recognised as point of contact for nominated stakeholders across UK and Ireland territory for Samsung Members as well as Europe.
• Interfaced with customer service teams and developers to meet 48 hour SLA for client queries.

Staines

• My main goal during this tenure was to spearhead and deploy Samsung flagship projects within time and budgetary constraints in conjunction with R&D teams globally. I enabled the CS team to provide proper assistance for.
• Boosted company revenue by attaining authorisation of operator software efficiently before deadline, allowing HQ to mass produce software ahead of schedule.
• Tracked test deadlines of local test teams and flagged issues for resolution by HQ QA, and R&D teams.

Bracknell

Answered an average of 30 calls per day by addressing customer enquiries, solving problems and providing new product information.Earned management trust by serving as specific Point of Contact to Lloyd's senior partner's.Successfully enrolled an average of 20 new Lloyd's employee's per month in training, generating growth in revenue for Lloyd's.Answered.

Bracknell

• As a Support Executive, I managed overall high-volume inbound and outbound customer calls. I identified and addressed customer product complaints in a timely and professional manner. I served as main liaison between.
• Referred unresolved customer grievances to designated departments for further investigation.
• Provided outstanding project support for new clients, enabling them to view robust data.

Bracknell

Entered numerical data into databases in a timely and accurate manner.Scanned documentation and entered it into the database.Added new material to file records and created new records.Reviewed and updated client correspondence files and scheduling database.Outlined the appropriate process and procedures necessary to fulfil and complete enquiries.

Btec, Sports Studies, Distinction

Nvq, Physical Education Teaching And Coaching, Pass

Gcse'S

Activities and Societies: Year 11 became Prefect to new Year 7 starters. Part of the school football & cricket team from year 7 - 11.