Full Time Carer for my elderly grandmother, my parental guardian, during and following the COVID pandemic, utilising skills such as organisation, resilience and time management.

Delivered omni-channel IP hardware and SaaS payment solutions to enterprise clients such as Close Brothers, MenKind and Mars. Grew one account from £7,000 to £2,000,000 TCV.  Served as the primary relationship contact for a portfolio of 100+ accounts with a 99% annual retention rate.  Acted in a hybrid customer success, account management, pre-sales and post-sales function to flex according to customer and business needs.  Delivered a game-changing self-service… Show more Delivered omni-channel IP hardware and SaaS payment solutions to enterprise clients such as Close Brothers, MenKind and Mars. Grew one account from £7,000 to £2,000,000 TCV.  Served as the primary relationship contact for a portfolio of 100+ accounts with a 99% annual retention rate.  Acted in a hybrid customer success, account management, pre-sales and post-sales function to flex according to customer and business needs.  Delivered a game-changing self-service beer-dispensing solution to the hospitality industry in a joint venture, delivering revenue from £0 to £100,000 TCV in 12 months; conducted project management throughout.  Acted as named escalation contact for support and drove customer success KPIs including transaction volumes, product usage statistics, PCI DSS and PSD2 compliance and net promoter score (NPS)  Supported and grew revenue with channel partners, helping EPOS providers, website developers and other businesses deliver payment solutions to their customers Conducted product training for customers and partners, acting as the Payments Subject Matter Expert Becoming a Salesforce champion; assisting with the implementation, testing and adoption of Verifone’s Global SFDC CRM Show less

A six-month rotation of holding one of two non-permanent seats on the Board of the Noonan Syndrome Association, a UK national charity. The charity is dedicated to supporting people and families affected by Noonan Syndrome and related conditions (on the Ras/MAPK pathway) in the UK. As a sufferer myself, I was responsible for championing empowerment in the workplace and entrepreneurship amongst the NS community, helping with our Annual Conference, as well as acting as a voice on the Board for… Show more A six-month rotation of holding one of two non-permanent seats on the Board of the Noonan Syndrome Association, a UK national charity. The charity is dedicated to supporting people and families affected by Noonan Syndrome and related conditions (on the Ras/MAPK pathway) in the UK. As a sufferer myself, I was responsible for championing empowerment in the workplace and entrepreneurship amongst the NS community, helping with our Annual Conference, as well as acting as a voice on the Board for those with the condition. Vacated my seat at the end of my term for another person with NS. Show less

A customer success and business development hybrid role that involved relationship management across a large portfolio of NHS organisations. Duties included:o Developing new business via cold calling, attending medical industry events, and cross-selling to existing customers.o Establishing and maintaining relationships with senior clinical and administrative stakeholders in NHS primary and secondary careo Achieving and exceeding set target by 20% in second yearo… Show more A customer success and business development hybrid role that involved relationship management across a large portfolio of NHS organisations. Duties included:o Developing new business via cold calling, attending medical industry events, and cross-selling to existing customers.o Establishing and maintaining relationships with senior clinical and administrative stakeholders in NHS primary and secondary careo Achieving and exceeding set target by 20% in second yearo Taking responsibility for the introduction and marketing of a completely new product, MedICUs Acute Oncology. Show less

This agency-placed role involved handling inbound and outbound sales campaigns to targets on behalf of a variety of clients, ranging from small businesses to household names. My responsibility was to take ownership over customer issues, resolving them efficiently whilst providing an excellent level of customer service.