Answers phones and responds to customer requests· Provide customer with product and service information· Identify, research and resolve technical customer issues as trained· Diagnose, troubleshoot and resolve basic to advanced technical concerns· Document customer notes, reports and logs· Meet client contractual goals and metric with regards to providing the customer excellent service· Other duties as assigned by management

Floor directed Toronto FC and Toronto Argonaut home games at BMO Field Recruited, hired, and managed a part-time staff of 25+ individuals for Toronto FC and Toronto Argonauts Worked in a highly collaborative setting and utilized extensive teamwork to execute seamless game presentation initiatives across all MLSE brands (TFC, Argos, Leafs, Raptors) Marketed the TFC game day experience to local soccer clubs to drive ticket sales and overall engagement while fostering and developing lifelong supporter relationships Operated as Red Hat at several Toronto FC home matches to assist broadcast (TSN) and show caller by communicating relevant match information (i.e., red/yellow cards, goal scorers etc.)