• Member of both the Brand Accounts and Dealer Sales Accounts team; responsible for supporting both the Brand Directors and Account Executives, as well as the Regional Account Managers with their daily/weekly and monthly reporting requirements• Responsible for managing Regional Accounts assigned to me: including creation and management of sales leads/opportunities• Also; providing support for the Regional Account Managers with their accounts beyond report generation, through lead generation, and account management where appropriate• Built the Regional Account Managers an excel data analysis and reporting suite to assist in their negotiations and Account Management duties• Assisting the Products team in the testing and release of new products into the company portfolio• Trained with and worked alongside the ‘Go To Market’ Manager with projects regarding the release of UK products into other territorial markets in the EU and beyond.• Internally audited accounts to ensure that from a financial and systems perspective to ensure that everything was set up and charged correctly, as well as ensuring we complied with GDPR • Created and maintained training materials for customer use; as well as provided 1 – to – 1 training for customers on the various Modix stock systems and products (internal and 3rd party)

• Part of the SAP Team; responsible for inputting and checking all data on products, customers and processes within the SAP Platform.• Among those responsible for cleansing the data from our old Oracle Platform; ready for mass upload to SAP.• Performing testing of all SAP Processes and interfaces; where applicable – raising defect reports and liaising with Stake Holders to resolve before launch.• Where required; lead training workshops and sessions for all area’s of the business to ensure all business units were ready for launch; and aware of the new processes and procedures required for the new system.

• Responsible for processing Airtime Orders for our resellers – includes but not limited to: contacting the mobile networks to action ports, new connections, resigns etc on behalf of our resellers – along with entrusted with managerial permissions to Price Approve orders prior to shipping. • Directly responsible for dealing with customer complaints and queries via the reseller contacts – including but not limited to billing disputes, connection errors, coverage issues, device queries etc. • Entrusted with updating the online JEM Quoting tool with new products and tariffs from our network partners on a monthly basis.• SPOC for the Cross Channel communications project; headed by the General Manager of Exertis Mobile department – responsible for collating, interpretation, and dissemination of information to our customer base that affects daily operations with regards to network and legislative news. • Accountable for supporting the Sales team by generating where appropriate sales leads on all our products; whether existing or potentially new resellers.

• Responsible for supporting our Implementation Manager in his role. This includes planning; and scoping projects with resellers prior to deployment, ensuring that the customers’ needs and requirements for their new phone system is fulfilled before we agree on a signed order and begin to process the key milestones. • Exclusively responsible for project managing our resellers VoIP orders – this includes; but is not limited to the following: 1.) Arranging for engineers to attend the customer’s site to survey for additional costs prior to installation. 2.) Arranging for landlines and broadband to be installed where applicable. Included with this is the managing the dates for these installations with the reseller/end customer.3.) Requesting new numbers to be supplied, along with the porting of customer’s existing land line numbers and broadband numbers to our supplier’s platform.4.) Building the customers new phone system on the suppliers LOKI platform to ensure that prior to installation the customers required call flows and new phones are ready to deploy upon connection to the internet.• Accountable for placing orders for the required equipment for our VoIP resellers orders – ensuring that the equipment is in the warehouse and ready to be shipped to the end customers at least 5 days prior to the deployment of their new VoIP phone system.• Provide after installation support to end customers and resellers post deployment – including but not limited to; second line IT support for deployed Routers, Switches, VoIP Phones, LOKI Build out checks and changes, and raising and chasing issues with the end customers VoIP service.

• Responsible for processing Airtime Orders for our resellers – includes but not limited to: contacting the mobile networks to action ports, new connections, resigns etc on behalf of our resellers. • Directly responsible for dealing with customer complaints and queries via the reseller contacts – including but not limited to billing disputes, connection errors, coverage issues, device queries etc. • Part of a 4 man team; as a result extensive experience of working in a highly target driven, extremely tight timescale environment to either my own initiative or as part of the small team. Ensuring full team cohesion through communication internally and externally • Accountable for supporting the Sales team by generating where appropriate sales leads on all our products; whether existing or potentially new resellers.

• Responsible for general administration for all our emergency services and public sector accounts: including, but not limited to, providing information on tariff prices and features.• Accountable for placing orders for customers, providing advanced handset technical advice, ensuring technical faults with local telecommunication masts are dealt with on a “Bluelight Team” time frame rather than the usual corporate time frame for such issues. • Advanced experience of working in an exceptionally busy call centre help desk environment, providing exceptional levels of customer service while ensuring full conformance to the Data Protection Act for all customer information.• Extensive responsibility with handling escalations of customer concerns/disputes from my line manager, service managers, account managers and operations managers; ensuring everything is investigated and catalogued before I resolve the situation.

Voluntary position with the WRVS. • Responsible for arranging meetings with prospective service users through the WRVS referral system to discuss possible solutions for their needs while ensuring all volunteers are in a safe environment when volunteering through risk assessments.• Organising and deploying volunteers on projects handed to me by my Team Leader.• Conducting periodic reviews of projects with services users to address concerns from the user and the charity should any have arisen; and ensure that requirements for continued or renewed success with projects is communicated to all parties involved.

• Responsible for generating sales leads on all products in the catalogues.• Promoting special offers and relevant product options for customers based on income/financial status/housing situation etc.• Providing exceptional customer service for all queries, concerns and disputes in store.

• The designing and creating of an ISO 14001 certifiable environmental management system.• Using effective stakeholder management skills to ensure project progression through meetings and effective communication.• Delivering systems training to all users; ensuring all business requirements and appropriate levels of knowledge were attained with regards to the project, its continued success and improvement in-line with the requirements of ISO 14001.• Investigation into the companies environmental policies, ensuring all gaps in their legislative requirements for operations within the UK were documented, and flagged to higher management.• Utilisation of advanced knowledge and education in environmental legislation used to advise higher management in resolving legislation deficiencies/gaps, and the continual improvements necessary.