Adam Mcgrath Email & Phone Number

Boston, Ma, Us

Greater Boston

Providing clients with a unique blend of expertise & approachability—working together to transform strategy, operations, technology, & customer engagement.Impact 21, a W. Capra Company, is solution agnostic and supports a variety of projects with clients in the petroleum/convenience, c-store, and retail markets worldwide.

North America

Freelancer AvailableOn-demand solutions and innovation leader20 years of experience with D2C solutions including, eCommerce - SFCC, OMS, SAP integration, ITSM operations, Payments - EMV/Contactless/Mobile/PCI-DSS Compliance, endpoint security solutions, Retail Communications solution, SDLC Management, QA Testing, Digital Advertising Platforms, Self-Checkout, Quick Serve Restaurant Systems, Mobility/Productivity devices, Food Safety and Compliance devices, Video Camera Systems, Back Office Pricebook/Ordering/Reconciliation, Mobile App Creation/ Life Cycle Management, Fuel Dispensers Networks.

Greater Boston Area

Responsible to provide guidance and leadership to the B2C ecommerce and the B&M Retail Technology teams, managingand supporting 150+ retail locations, 8 eComm brands (Samsonite US and Canada, High Sierra, American Tourister,Hartmann, eBags, Gregory Mountain Products, Lipault), and supporting infrastructure and technology stacks. Inspire teammembers to provide best in class support, to never settle, dispel complacency, and deliver transformational projects ontime and on budget. Engage and collaborate with key business stakeholders to create and maintain the DTC technologyroadmaps and to champion efforts with cross-functional project teams, stakeholders, and vendor partners through allphases to completion.

Westborough, Ma

Directed ITSM team and innovation within Retail Technology and Retail Tech Support disciplines. Responsible for SDLC management, system administration and security, PCI-DSS/SOX compliance, asset management, change/incident management, QA testing, and deployments for the IT technology stack in 550+ retail stores, this includes the hardware and software that comprise POS, BOS, firewalls, WAN/LAN, food ordering/kitchen, IoT devices, tablets, self-checkout POS, fuel dispensers, and credit card processing, systems. Built, inspired, and led internal and external teams to deliver complex IT project objectives with budgets ranging from $50K to $7.5M. Oversaw $10M+/- CAPEX budgets, and planned, organized, and executed all IT functions in the retail channel. Continually assessed internal processes, business partner performance, and CSAT scores to identify areas for process improvement, training, and performance mentoring.See Resume attachment for detailed accomplishments

Framingham, Ma

Spearheaded and delivered complex technical projects under the vision and priorities of the CIO. The position was created and awarded after successfully realizing the, first of its kind, SmartPay gas discount program. The core responsibility of the role was to collaborate with stakeholders, build/verify requirements, and manage development teams to evolve the program and grow customer adoption by increasing functionality, stability, and scalability. See Resume for accomplishment details

Canton/Framingham Ma

Responsible for the innovation, development, and overall ownership of the Store IT systems. Provided oversight and management of the in-store technology ecosystem including, defect resolution, incident response, vendor relationships, OS patching, gold images, SDLC, security/monitoring tools, WAN/LAN infrastructure, data transfers, and configuration standardization. Led activities involving solution scoping/analysis/implementation, process automation, testing disciplines, tier-3 support, upgrades, technical documentation, store installs/removal, and PCI-DSS/SOX audits.

Canton, Massachusetts

777 Dedham St, Canton Ma 02021

Separation and Distribution of mainframe reports