• Manage department responsible for assessing client needs and coordinating services to facilitate successful outcomes. • Contract monitoring and compliance. • Responsible for department restructure, leading to increased production and streamlined client service delivery. • Policy and procedure creation and implementation. • Hiring, training, managing of staff. • Provide education and outreach to company partners and stakeholders.

• Provided oversight for department with high-volume client base. • Managed a team responsible for meeting and exceeding production-based contract measures. • Tracked and recorded data used to complete monitoring reports.• Training and assessment of current and newly hired staff. • Developed, maintained, and strengthened stakeholder relationships. • Assisted in creating and implementing policies and procedures.

• Responsible for identifying appropriate placement for children with special needs. • Completed assessments on clients and coordinated services to me client-specific needs. • Facilitated team meetings to assess client progress.• Developed and maintained relationships with community providers that were integral to client success.• Crisis management and conflict resolution. • Assisted in creating and implementing policies and procedures.