Adam Mikołajewski Email & Phone Number

Cracow, Małopolskie, Poland

Cracow, Małopolskie, Poland

Salesforce Architect overlooking four major projects in a multi-tenant Salesforce org. Focused on integration interfaces, internal development initiatives, enterprise and Salesforce architecture overlook as well as new tenant evaluation for Service Cloud onboarding. Launching project initiatives based on business needs and/or technical debt. Team Leader and mentor for multiple development teams, whom I work closely with in both design handover sessions as well as troubleshooting or clearing technical blockers.

Cracow, Małopolskie, Poland

Increased the scope of support across the organization. Got involved in a global core service application deployment consisting of ERP systems integrations, case service process, install base/data management and major CTI deployment. Key contributor to telephony integration, service process and internal handover between customer service center and remote engineers group.Briefly took over the role of a Product Owner for another Service Cloud project, where I served as both Product Owner and Architect. Was involved in requirement prioritization, feature building, user stories creation, design and DEV sign off. Was a part of various business-focused discussions with global leaders advising on use cases and best practice of Salesforce.

Cracow, Małopolskie, Poland

Responsible for Salesforce Service Cloud solution architecture, business process requirement translation and software development. SFDC org with a user base of nearly 6000. Providing technical expertise on Salesforce feature implementation. Working with functional product owners by grooming user stories, and assisting with proper acceptance criteria forming. Creating system design and performing handover to Salesforce Developers.

Cracow, Małopolskie, Poland

Salesforce DevOps team member. Responsibilities as Salesforce Admin:- Salesforce features delivery in Sales Cloud environment. Building and designing process structure via declarative automation; flow, process builder- production support. Incident ownership, troubleshooting and resolution following ITIL best practice- bug fixing in lower environments,- Component end-to-end deployment via Dev pipeline using Git - data management. Migration from other platforms, data loads, mapping activities, data governance

Cracow, Małopolskie, Poland

Internal IT support for on-site and off-site co-workers. Main responsibilities:- active directory / Microsoft Exchange maintenance. LDAP, mailboxes, DL/IL, - Salesforce support. User creation, permission sets, groups and queues, FLS access,- telephony. Extension and phone number assignment in Avaya or Skype for Business server. Failed connection troubleshooting and application support,- networking. Certificate issues, local PC network settings, VPN, remote application access, RDP connection, SSH access granting,Other:Windows and Microsoft Office related problems, SCCM package deployment, McAfee, Bitlocker, ServiceNow.

Cracow, Małopolskie, Poland

Senior service desk analyst providing first line support for Dell EMC corporation assisting German and Polish speaking users.Responsibilities:- supporting customers via e-mail, chat and phone,- resolving tickets in accordance with SLA,- ensuring implementation of BOP in the service desk,- communication with other IM support teams relative to technicaland support environment,- analysts coaching for correct routing of tickets, capturing critical information,- IT and process knowledge trainings for new project members.Additional:- soft skills group training sessions for company new hires.