Adam Pace Email & Phone Number

Mchenry, Illinois, United States

• Responsible for all store operations, including sales, service schedule, vendor management, P&L management, and recruiting• Cultivate and nurture relationships with new and existing B2B accounts• Oversight of multiple Firestone branches and personnel within district in absence of Area Manager• Training newly hired leadership and managers for other Firestone locations• Lead conference calls and communicate new directives to district leadership teams• Created and executed comprehensive improvement plan, resulting in store performance elevating from bottom ranks to a consistent top-three performer in the district• Attained and sustained profitability within the initial six months of employment at an underperforming store• Recruiting personnel, including managers, specialists, and technicians, for multiple branches within district

• Management of day-to-day branch operations to achieve sales, service, and operational goals• Responsible for managing branch tire sales and credit card applications, working with other staff to ensure goals are consistently met• Handling and resolving customer service-related challenges with professionalism• Scheduling maintenance and repair work on vehicles, ensuring all service is completed within customers’ expectations

Elgin, Il

• Oversaw store operational functions, including loss prevention, personnel, maintenance, warehousing, and front end• Monitored P&L statements and made recommendations for optimizing store operations and profitability• Provided leadership, coaching, training, and supervision for up to 100 employees, and interview and recruit new hires• Partnered with external vendors and business partners to determine product availability and merchandising• Led product merchandising initiatives, ensuring displays were in adherence to marketing guidelines in a timely manner• Ensured all regulatory documents were completed and monitored compliance with state laws and regulations• Oversaw multiple departments and personnel, including customer service/front end, grocery, receiving/warehousing, merchandising, and maintenance, and ensuring all projects are completed within deadlines• Identified and addressed challenges and opportunities within the store and worked alongside management team to implement new strategies

West Dundee, Il

• Supported store manager in daily store operations, including opening and closing procedures, maintaining store visual standards, scheduling, staff management, and payroll maintenance• Closely monitored sales performance to ensure both individual and team goals were met• Created and developed action plans to implement new programs, including company credit card rollout and special in-store promotional events• Strategized with management team to achieve goals for sales and membership conversions• Identified and met customer preferences and needs, fostering continuous customer loyalty • Assisted in brand community outreach through external partnership programs

Geneva, Il

• Ensured store visual and merchandising standards were upheld• Managed execution of visual changes, ensuring accuracy, efficiency, and timeliness• Provided exemplary customer service throughout all store departments

Aurora, Il

• Managed teams and oversaw operations in three separate store units at a time• Mentored and coached store associates in brand selling standards and techniques• Successfully resolved customer service conflicts and facilitated problem-solving activities with sales and service staff• Fostered and modeled customer service behaviors, resulting in excellent service scores

Aurora, Il

• Facilitated presentation of merchandise to attract customer attention and enhance in-store shopping experience• Anticipated and met customer needs, offering suggestions and expertise at all stages of sale• Accountable for store opening, closing, cash handling, and depositing duties

Aurora, Il

• Provided direct customer assistance to ensure store and company sales goals were achieved• Recruited, on-boarded, and trained new employees, including supervisors and associates• Evaluated and organized stock to improve efficiency in accessing merchandise• Planned and implemented product presentations and displays

Business Administration And Management, General

Business Administration And Management, General