Adam Pace Email & Phone Number

Mchenry, Illinois, United States

• Responsible for all store operations, including sales, service schedule, vendor management, P&L management, and recruiting
• Cultivate and nurture relationships with new and existing B2B accounts
• Oversight of multiple Firestone branches and personnel within district in absence of Area Manager
• Training newly hired leadership and managers for other Firestone locations
• Lead conference calls and communicate new directives to district leadership teams
• Created and executed comprehensive improvement plan, resulting in store performance elevating from bottom ranks to a consistent top-three performer in the district

• Management of day-to-day branch operations to achieve sales, service, and operational goals
• Responsible for managing branch tire sales and credit card applications, working with other staff to ensure goals are consistently met
• Handling and resolving customer service-related challenges with professionalism
• Scheduling maintenance and repair work on vehicles, ensuring all service is completed within customers’ expectations

Elgin, IL

• Oversaw store operational functions, including loss prevention, personnel, maintenance, warehousing, and front end
• Monitored P&L statements and made recommendations for optimizing store operations and profitability
• Provided leadership, coaching, training, and supervision for up to 100 employees, and interview and recruit new hires
• Partnered with external vendors and business partners to determine product availability and merchandising
• Led product merchandising initiatives, ensuring displays were in adherence to marketing guidelines in a timely manner
• Ensured all regulatory documents were completed and monitored compliance with state laws and regulations

West Dundee, IL

• Supported store manager in daily store operations, including opening and closing procedures, maintaining store visual standards, scheduling, staff management, and payroll maintenance
• Closely monitored sales performance to ensure both individual and team goals were met
• Created and developed action plans to implement new programs, including company credit card rollout and special in-store promotional events
• Strategized with management team to achieve goals for sales and membership conversions
• Identified and met customer preferences and needs, fostering continuous customer loyalty
• Assisted in brand community outreach through external partnership programs

Geneva, IL

• Ensured store visual and merchandising standards were upheld
• Managed execution of visual changes, ensuring accuracy, efficiency, and timeliness
• Provided exemplary customer service throughout all store departments

Aurora, IL

• Managed teams and oversaw operations in three separate store units at a time
• Mentored and coached store associates in brand selling standards and techniques
• Successfully resolved customer service conflicts and facilitated problem-solving activities with sales and service staff
• Fostered and modeled customer service behaviors, resulting in excellent service scores

Aurora, IL

• Facilitated presentation of merchandise to attract customer attention and enhance in-store shopping experience
• Anticipated and met customer needs, offering suggestions and expertise at all stages of sale
• Accountable for store opening, closing, cash handling, and depositing duties

Aurora, IL

• Provided direct customer assistance to ensure store and company sales goals were achieved
• Recruited, on-boarded, and trained new employees, including supervisors and associates
• Evaluated and organized stock to improve efficiency in accessing merchandise
• Planned and implemented product presentations and displays

Business Administration And Management, General

Business Administration And Management, General