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Adam Paterson is listed as Customer Support Specialist at pTools Software, a with 32 employees, based in County Cavan, Ireland. AeroLeads shows a matched LinkedIn profile for Adam Paterson.
Adam Paterson previously worked as Technical Customer Service Representative at Concentrix and English Teacher at Cambly Inc.. Adam Paterson holds Bachelor Of Arts (B.A.), Humanities/Humanistic Studies from Dundalk Institute Of Technology.
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As a Customer Support Specialist at pTools Software, a leading SAAS provider, I apply my technical skills and customer service experience to troubleshoot and resolve IT and SAAS issues for clients and personnel. I work with various IT systems and software, testing and analyzing their performance, and documenting the processes and outcomes. I prioritize and escalate the IT concerns, and collaborate with internal and external stakeholders to ensure quality and satisfaction.I have a diverse educational background, with a Bachelor of Arts in Humanities/Humanistic Studies from Dundalk Institute of Technology, and a Higher Diploma in Theology/Theological Studies from Pontifical University. I also have a certification in Outdoor Education from Tanagh Outdoors Education Training Centre. These experiences have enhanced my communication, presentation, and problem-solving abilities, as well as my cultural awareness and empathy. I am highly motivated, flexible, and authentic, and I enjoy meeting new people, developing relationships, and contributing to my team and the growth of the business.
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Dublin, County Dublin, Ireland
-Working in a SAAS environment -Testing and analyzing IT systems and web-based issues-Experience troubleshooting in a web-based and SAAS environment - Resolving incoming client and personnel queries remotely via email and phone.- Prioritizing and resolving concerns and escalating serious issues to relevant internal channels.- Documenting processes and maintaining service desk records for a knowledge base and client reports.
Dublin, County Dublin, Ireland
-Provide support within a busy environment to customers viatelephone, chat or email.-Achieve and maintain call handling and quality basedstatistics.-Working towards monthly targets.-Effective use of the systems and tools available to theSupport Centre.-Track and document information regarding customers andtheir queries in the call tracking database.
Germany
-Teach English to adults and teenagers-Help students plan and achieve their goals -facilitate classrooms-Prepare classes
Dublin, Ireland
-Ensure business standards and client deadlines are met on a consistent basis-Handle customer service queries, concerns and feedback. -Effective communication with clients and team members to reach the highest customer satisfaction-Send account updates to investors-Prepare callbacks for senior staff-Adhere to procedures in relation to all tasks-Assist in the delivery of on the job training and development of new team members-Provide/seek regular feedback to team… Show more -Ensure business standards and client deadlines are met on a consistent basis-Handle customer service queries, concerns and feedback. -Effective communication with clients and team members to reach the highest customer satisfaction-Send account updates to investors-Prepare callbacks for senior staff-Adhere to procedures in relation to all tasks-Assist in the delivery of on the job training and development of new team members-Provide/seek regular feedback to team leader-KYC and Customer Due Diligence training Show less
Dublin, County Dublin, Ireland
-Supervise instructors to make sure we operated within our Standard Operating Procedures at all times-Greet clients and delivery safety demonstrations-Establish new events such as team building to attract clients and corporate events -Research new safety standards/techniques and deliver presentations to management and team -Partner with the marketing team for content creation, brand awareness, and other initiatives geared towards evolving the Explorium brand-Onboarding of… Show more -Supervise instructors to make sure we operated within our Standard Operating Procedures at all times-Greet clients and delivery safety demonstrations-Establish new events such as team building to attract clients and corporate events -Research new safety standards/techniques and deliver presentations to management and team -Partner with the marketing team for content creation, brand awareness, and other initiatives geared towards evolving the Explorium brand-Onboarding of new staff members-Deliever constructive feedback to team Show less
Dublin, Ireland
-Meet and greet clients-Deliver grouped climbing sessions to clients-Ensure safety equipment was fitted correctly-Develop standard operating procedures with managers-Develop training programmes with managers -Pass monthly rescue tests
Other employees you can reach at ptools.com. View company contacts for 32 employees →
Sean Carr
Colleague at Ptools SoftwareCounty Dublin, Ireland
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Ciaran Whelan
Colleague at Ptools SoftwareToronto, Ontario, Canada
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Seba Owczarczyk
Colleague at Ptools SoftwareTorun Metropolitan Area, Poland
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Jack Moloney O'Brien
Colleague at Ptools SoftwareDublin, County Dublin, Ireland
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Paul Mcguinness
Colleague at Ptools SoftwareDublin, County Dublin, Ireland
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G Grant
Colleague at Ptools SoftwareIreland
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Ibrahim Nagnur
Colleague at Ptools SoftwareBengaluru, Karnataka, India
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Dmitry Strigoun
Colleague at Ptools SoftwareIreland
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Sonny Park
Colleague at Ptools SoftwareSeoul, South Korea, Korea, Republic Of
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Gusthavo A.
Colleague at Ptools SoftwareCounty Dublin, Ireland
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Activities and Societies: Gaelic Football, Basketball and music playing society This course provided me with a traditional humanities.
Activities and Societies: Member of LHU Rock Climbing Club and Outdoors club The certificate was a 1-year study abroad program.
This was an intensive 44 week-long course that taught hard skills such as Rock climbing, kayaking, mountaineering and canoeing..
This Higher diploma was a continuation of my Bachelor of Arts with a focus on critical thinking, clear writing, problem-solving.
Quick answers generated from the profile data available on this page.
Adam Paterson works for pTools Software.
Adam Paterson is listed as Customer Support Specialist at pTools Software.
Adam Paterson is based in County Cavan, Ireland while working with pTools Software.
Adam Paterson has worked for Ptools Software, Concentrix, Cambly Inc., International Financial Data Services (Ifds), and Explorium.
Adam Paterson's colleagues at pTools Software include Sean Carr, Ciaran Whelan, Seba Owczarczyk, Jack Moloney O'Brien, and Paul Mcguinness.
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Adam Paterson holds Bachelor Of Arts (B.A.), Humanities/Humanistic Studies from Dundalk Institute Of Technology.
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