Adam Pence Email & Phone Number

Springtown, TX, US

Fort Worth, Texas, United States

• Directed the Rapid Response team, totaling 7 engineers, in areas of network automation, maintenance, and documentation, as well as providing tier 3 troubleshooting support and MTTR reduction.
• Led the Rapid Response Team (RRT) in troubleshooting network issues and reduced response time by 25% through documenting troubleshooting steps, automating runbooks, and developing network maps reducing mean time to.
• Published network reports identifying 138 end-of-life network devices and presented the list to Senior Executives. Over the next four months, led initiatives reducing the list by 90%
• Worked with top application teams to better understand network design and flow enabling the team achieving 30-minute mean time to resolution SLA requirements.
• Automated network checks by collaborating with multiple teams creating 20 Ansible playbooks ensuring network stability during business hours.
• Automate software upgrades to more than 200 network devices using Ansible Tower saving 6 months of man hours.

Phoenix, Arizona Area

• Redesigned the development network, iLo network, and intranet with Cisco 9K switches.
• Envisioned, documented, and delivered technical architecture, diagrams, and migration analysis.

Phoenix, Arizona, United States

• Responsible for maintaining, troubleshooting, and upgrading of DriveTime’s network, utilizing cutting edge networking equipment in a rapidly changing application environment. Performed planning and purchasing of.
• Led a team of 7 engineers planning, designing, and implementing 5 new corporate offices averaging 30,000 sq ft and 200 employees each.
• Upgraded 7 call centers housing 1200 employees, 8 IDFs and 1 MDF. Reduced technical debt and failing equipment by replacing legacy HP ProCurve switch stacks to Cisco 3850 Switch stacks.
• Documented and scheduled the upgrade of 6 Cisco Ace load balancers hosting 400 applications and migrated to F5 Viprion load balancers.

Phoenix, Arizona, United States

• Oversaw the upgrade and consolidation of the network at Charles Schwab.
• Revamped and upgraded 88 end-of-life network devices withing 2 data centers.
• Documented, and communicated changes to upper-level management, business partners, and stakeholders.
• Reduced data center footprint through consolidation of 154 switches end-of-life Cisco 6500 switches and replaced with Cisco 2k, 5k, and 7k switches.

Phoenix, AZ

• Acknowledged and resolved service issues identified by preventative checks and device alerts.
• Identified and resolved failures and potential issues while maintaining accurate documentation.
• Executed maintenance and administrative activities.
• Configured and maintained Cisco 6509 Layer 3 switches serving over 1,000 web servers and databases.
• Performed network backups of infrastructure.
• Managed tools such as SolarWinds Orion and Nagios.

Houston, Texas, United States

• Network Administrator for 200 of the DCMA employees in 7 Houston locations including NASA, Boeing, KBR, and Stewart And Stevenson.
• Duties include but not excluding configuration analysis, maintenance, quality assurance of product as well as integrity of the infrastructure and efficiency of all systems.
• Solely Responsible for all desktop implementations to include re-imaging of desktops, setting up outlook, the connectivity issues, all users related issue that arise on a daily basis

US Navy

• Supervised and led a team of 15 technicians.
• Designed and re-wired the ship's network, deploying over 50 switches across two separate networks to over 4000 desktops.

Ba It Brogramming, Web Design, Project Management, 3.8

Advanced Web Application Development, Software Engineering Methodologies, Software Testing, Software Analysis, Project Management and.

Ccna, Network Engineering

The Cisco Academy provides a comprehensive overview of networking; from fundamentals to advanced applications. The course emphasized on.