Adam Prusse Email & Phone Number

West Valley City, Ut, Us

Remote

- Work with multiple fortune 500 companies on a regular basis, providing quality white-glove service to all onsite team members, providing quick updates to ensure that all stakeholders are satisfied with their experience. - Troubleshoot hardware and network issues for servers, laptops, internet, printers, and scanners.- Collaborate with clients to ensure the success of live events.- Prepare hardware for event registration, lead retrieval scanning, and session devices.- Act as the first point of contact to clients for all software and hardware issues.- Quickly respond and resolve all unforeseen problems that may arise throughout the duration of an event.- Use the Rainfocus platform to help assist clients for onsite events and teach them skills that they can use for future onsite events,

Draper, Utah

- Piloted the provisioning of devices from Android Profile Owner mode to Device Owner mode to allow for more MDM control using Android Enterprise- Configured SureMDM platform to manage, update, create, and push jobs / Android Enterprise profiles to over 25,000 Android devices. - Provided high level support in the management and troubleshooting of over 44000 customer owned devices.- Created internal training documents to help employees and customers to understand MDM functionality, and created documents to help internal and external provisioning teams deploy Android Enterprise to various OS / Knox Configure / Knox Mobile Enrollment configurations- Assisted SureMDM developers in creating a process to implement unique customer desktops without requiring unique security settings for each customer- Use weekly vendor calls to report bugs, assist with QA, and suggest improvements to the product- Implemented security protocols to allow employees with different access levels to use the MDM, remote into customer devices, and assist with customer issues

Draper, Utah, United States

- Managed the department’s mobile devices. This included being the main administrator for any companysoftware. I controlled user access levels, account creation, permission levels, and was responsible for devicelifecycle tracking.- Created daily profitability reports for deliveries and equipment to ensure that estimated costs were in line with actual spending.- Set up employees with computers, mobile devices, MDM configurations, and install all required software.- Trained employees how to use Ipads, laptops, Microsoft accounts, Office 365, and taught basictroubleshooting skills.

Utah

I spent 6 years working in the customer service/ sales industries. In that time I did Business to Business sales at Convergys, and IT support for Elite IT. In that time I learned how to communicate effectively in person, over the phone, and in writing.

Information Technology, Network Administration And Security

Associate Of Science - As, General Studies