Adam Ragab Email & Phone Number

Southeast Florida

. Increased Parts and Service Dealer Net 50%. Increased CP dollars per ticket from $225 to $425, and $350 to $465 respectively for both service departments. Set dealer records for service and parts Gross and Net. Structured Marketing SEM, SEO, and Offline campaigns, defined target base per campaign and category.. Created multi-location centralized reporting and automation. Created Annual business plan and projections for both Nissan stores. Reworked and adjusted Labor OPS within both Reynolds and CDK DMS applications. Implemented Xtime integrations and launch for both DMS applications. Created automated mileage based service pricing packages both within the schedule application and DMS. Launched internal communication platforms for cross-department functionality. Evolved in-house service schedule BDC team to an inside sales service BDC team

. Revamped Service and Parts Operational Process and Platforms. Created Daily, Weekly, Monthly and YTD Reporting for staff and corporate overview. Intergraded Scheduling platform with DMS . Create and configure cross communication network over internal platform for all departments - Sales, Finance, Parts, Service, Scheduling, Office Management). Executed all integrations between our scheduling platform and DMS. Reworked dispatching process, MPI process, Sales Process and conducted on-site training for all Fixed Ops Personnel. Executed both Labor and Parts Increase for Manufacturer Warranty pay successfullyAccomplishments:. Set Both individual Honda dealer records and Kelly Auto Group records (50+ year history and 10+ vehicle brands) for: . Service and Parts GP for a single month . Annual Service and Parts GP . Shop Hours for single month . S Net Profit for a single month . Annual Net Profit. Assisted in achieving #1 Dealer in New England across dealer makes and models. Assisted in achieved top 10 CPO Honda dealer in the country. Manage a $100,000 marketing budget monthly and attribute it to SEM, direct mail, social media campaigns, track performance across all channels. Create and customize email drip campaigns and define categories of service customers based on several data points. Increase the GP YoY 50%+, Net Revenue YoY 60%+. Build team and continued recruiting with recruiting first, second, and third round defined using and configuring applications and platforms such as lever and indeed. This was followed by a detailed onboarding process and training schedule

Greater Los Angeles Area

. Launched Highest Grossing Product line in 10 major markets; Los Angeles, Orange County, San Diego, San Jose, Oakland, San Francisco, Sacramento, Las Vegas, Phoenix, Tucson.. Provided strategic input and operational structure to lead operations in current business growth projections of 10x YoY.. First market MoM growth rate 125% over 8 months, (8 month cumulative growth 1000%). Launched markets end to end; territory mapping and management, inventory management, budget allocation, hiring, sales strategy, growth and financial projections, operations system design and workflow creation and optimization. Hired and managed 250 staff within HQ, associated regions and markets. Personal division and business line responsible for majority of revenue generated for entire organization

Manhattan Beach, California

Role at RepairSmith similar to that of a VP of Sales and Customer Support. Responsible for all Salesforce Integrations with other operations applications and CRM add-ons.· Lead B2B Sales and Marketing strategies, implementations and targets for 3 different product lines· Lead process build and management of team, sales and trainings· Lead management of end-to-end sales process. Campaign definition, collateral creation, lead generation, in-person demonstrations, customer onboarding, and customer support· Conduct data mapping and analysis exercises with CRO to understand state of health of the business· Manage and oversee 2-sided marketplace; 60+ businesses (repair shops) and 700+ customers· Managed all customer operations and processes; pre-sale and post-sale. Team of 6.· Support on onboarding and training of new hires and salary negotiation· Work closely with product team on framework of stories for prod releases· Effectively management Tier 3 customer support issues and crisis management.· Developed technology strategy for customer operations and managed implementation. SalesForce, Zendesk, Postman, Segment, AirTable, JIRA, Intercom, JustCall· SalesForce Administrator: custom objects, object mapping, report building, dashboards, user privileges etc