AeroLeads people directory · profile
Adam Rahamim, Pmcp Email & Phone Number
Senior Manager, Technology and Analytics
at
PeopleConnect
1 work email found
@peopleconnect.us
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager, Technology and Analytics
Location
San Diego, California, United States
Company size
Who is Adam Rahamim, Pmcp? Overview
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Quick answer
Adam Rahamim, Pmcp is listed as Senior Manager, Technology and Analytics at PeopleConnect, a with 112 employees, based in San Diego, California, United States. AeroLeads shows a work email signal at peopleconnect.us and a matched LinkedIn profile for Adam Rahamim, Pmcp.
Adam Rahamim, Pmcp previously worked as Senior Manager, Technology & Analytics at Peopleconnect and Manager, Professional Services at Peopleconnect. Adam Rahamim, Pmcp holds Project Management Certificate Program (Pmcp), Project Management from San Diego Continuing Education.
Company email context
Email format at PeopleConnect
This section adds company-level context without repeating Adam Rahamim, Pmcp's masked contact details.
*@peopleconnect.us
71% confidence
AeroLeads found 1 current-domain work email signal for Adam Rahamim, Pmcp. Compare company email patterns before reaching out.
Profile bio
About Adam Rahamim, Pmcp
Experienced Senior Manager with a demonstrated history of excellence in the consumer services industry.
Listed skills include Project Management, Strategic Planning, Microsoft Excel, Business Process Improvement, and 16 others.
Current workplace
Adam Rahamim, Pmcp's current company
Company context helps verify the profile and gives searchers a useful next step.
Peopleconnect
8 roles
Adam Rahamim, Pmcp work experience
A career timeline built from the work history available for this profile.
Senior Manager, Technology & Analytics
Current- Created forecasts and staffing plans for all interaction types across international call centers.- Leveraged analytics to find and fix training gaps, reduce AHT and increase CSAT. - Managed all call center hardware, software, security and user access. - Tracked service metrics, analyzed performance trends, directed quality plans.- Managed email/chat routing for 200K+ interactions monthly.- Ensured legal compliance while optimizing agent efficiency and utilization.
Jan 2023 - Present
Manager, Professional Services
- Managed teams of Workforce Analysts plus QA, Correspondence, Analytics & IT Specialists.- Provided comprehensive forecasting and capacity management- Created staffing plans aligning forecasts to current and historical trends.- Tracked service metrics, analyzed performance trends, directed quality plans.
Jun 2018 - Jan 2023
Manager, Workforce Optimization
- Managed teams of Workforce Analysts, Quality Specialists & Correspondence Specialists.- Provided comprehensive forecasting and capacity management- Created staffing plans aligning forecasts to current and historical trends.- Tracked service metrics and initiated improvement actions when necessary.- Directed quality plans for service center operations including service standards.- Analyzed performance trends, taking appropriate steps to prevent service shortcomings.- Managed third-party contact centers and special projects.
Sep 2016 - Jun 2018
Assistant Manager, Member Care Representative Review
- Managed CSRs, Correspondence Supervisors, QA Specialists and Team Leads.- Ensured policy & procedure compliance achieving established goals.- Coordinated w/ multiple department heads.- Supported continuous improvement philosophy.
Sep 2015 - Sep 2016
Assistant Manager, Operations
- Managed Customer Service Representatives and Team Leads.- Created new reports enabling action on key metrics not previously exploited.- Coached CSRs and Team Leads, ensuring company standards and KPIs.- Monitored call queues reducing abandon rate and increasing service levels.
Jul 2015 - Sep 2015
Team Lead, Operations
- Led Customer Service Representatives providing training, coaching and guidance.- Supported additional teams when needed.- Ensured QA adherence including post review & feedback plus live, interactive coaching.- Other duties and responsibilities as appropriate.
Jan 2015 - Jul 2015
Member Care Representative
- Supported membership programs by providing exceptional care.- Received inbound calls, asked probing questions, responded to inquires, fulfilled requests.- Acknowledge customer concerns and determined appropriate resolutions.
Mar 2014 - Jan 2015
Team & coworkers
Colleagues at PeopleConnect
Other employees you can reach at peopleconnect.us. View company contacts for 112 employees →
LP
Lawrence Payne
Colleague at PeopleconnectCape Coral Metropolitan Area, United States
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H(
Haley (Bracken) Lopez
Colleague at PeopleconnectSan Diego, California, United States
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OG
Octavio Gomez
Colleague at PeopleconnectSan Diego, California, United States
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CM
Charlie Martinez
Colleague at PeopleconnectSan Diego, California, United States
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GF
Georgette Fonteneaux
Colleague at PeopleconnectChula Vista, California, United States
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LR
Lisa Rodriguez
Colleague at PeopleconnectLemon Grove, California, United States
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MP
Maddison Penrod
Colleague at PeopleconnectSan Diego County, California, United States
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NK
Nathan Knutzen
Colleague at PeopleconnectSeattle, Washington, United States
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KS
Keanan Scott
Colleague at PeopleconnectSan Diego, California, United States
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BW
Brandon Wright
Colleague at PeopleconnectSan Diego County, California, United States
View →
Lawrence Payne
Colleague at PeopleconnectCape Coral Metropolitan Area, United States
View →
H(
Haley (Bracken) Lopez
Colleague at PeopleconnectSan Diego, California, United States
View →
OG
Octavio Gomez
Colleague at PeopleconnectSan Diego, California, United States
View →
CM
Charlie Martinez
Colleague at PeopleconnectSan Diego, California, United States
View →
GF
Georgette Fonteneaux
Colleague at PeopleconnectChula Vista, California, United States
View →
LR
Lisa Rodriguez
Colleague at PeopleconnectLemon Grove, California, United States
View →
MP
Maddison Penrod
Colleague at PeopleconnectSan Diego County, California, United States
View →
NK
Nathan Knutzen
Colleague at PeopleconnectSeattle, Washington, United States
View →
KS
Keanan Scott
Colleague at PeopleconnectSan Diego, California, United States
View →
BW
Brandon Wright
Colleague at PeopleconnectSan Diego County, California, United States
View →
1 education record
Adam Rahamim, Pmcp education
-
San Diego Continuing Education
FAQ
Frequently asked questions about Adam Rahamim, Pmcp
Quick answers generated from the profile data available on this page.
What company does Adam Rahamim, Pmcp work for?
Adam Rahamim, Pmcp works for PeopleConnect.
What is Adam Rahamim, Pmcp's role at PeopleConnect?
Adam Rahamim, Pmcp is listed as Senior Manager, Technology and Analytics at PeopleConnect.
What is Adam Rahamim, Pmcp's email address?
AeroLeads has found 1 work email signal at @peopleconnect.us for Adam Rahamim, Pmcp at PeopleConnect.
Where is Adam Rahamim, Pmcp based?
Adam Rahamim, Pmcp is based in San Diego, California, United States while working with PeopleConnect.
What companies has Adam Rahamim, Pmcp worked for?
Adam Rahamim, Pmcp has worked for Peopleconnect, Intelicare Direct, and Desert Call Connection.
Who are Adam Rahamim, Pmcp's colleagues at PeopleConnect?
Adam Rahamim, Pmcp's colleagues at PeopleConnect include Lawrence Payne, Haley (Bracken) Lopez, Octavio Gomez, Charlie Martinez, and Georgette Fonteneaux.
How can I contact Adam Rahamim, Pmcp?
You can use AeroLeads to view verified contact signals for Adam Rahamim, Pmcp at PeopleConnect, including work email, phone, and LinkedIn data when available.
What schools did Adam Rahamim, Pmcp attend?
Adam Rahamim, Pmcp holds Project Management Certificate Program (Pmcp), Project Management from San Diego Continuing Education.
What skills is Adam Rahamim, Pmcp known for?
Adam Rahamim, Pmcp is listed with skills including Project Management, Strategic Planning, Microsoft Excel, Business Process Improvement, Microsoft Office, Leadership, Workforce Planning, and Quality Control.
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