Brandon Wright Email & Phone Number

San Diego, California, United States

San Jose/San Diego

Planned, coordinated, and implemented all activities on the operations side of an assigned customer contact center. This included, but was not limited to: ordering all supplies for the office, maintaining schedules for all non-exempt employees in all departments, coaching and training Assistant Managers and Supervisors, interviewing and hiring new.

Recruit, screen, hire, and train new members. Monitor and maintain the quality of our calls. Help clean and maintain the building through the buildout.

San Diego

To support and maintain the morale and quality of a team of 5-10 representatives. This involved conducting weekly meetings, completing weekly QAs, coaching when needed, and taking any escalations that occurred during my shift.

San Diego

Aided customers in reaching a resolution for that which concerned them. This included technical assistance, informational support for prospective customers, cancelling existing accounts, along with hearing and addressing concerns with the client's product.

San Diego

Found the appropriate coverage for warm leads that fit the customer's needs. When possible, I would offer riders to increase both coverage for the customer and profits for the company.