I have over 25 years experience within Financial Services, Sales & Marketing within Call Centers and Field based Business Consultancy roles delivering growth, revenue, profit and enhanced reputation for the organisations I've worked for.Exceeding Sales Targets, reducing costs and improving profitabilitySolution led, I have a creative yet logical approach to all problemsEffective, recruitment, training and management of peopleIn-depth understanding of how to influence low and high level stakeholders both internally and externallyLong-standing team management skills in fast-paced, demanding, multiple client environmentsImplemented, clear, simple processes that deliver world class customer serviceDriven continued improvements through logical business cases and positive influencingDevised continued programs of training including the introduction of an "Academy" school for new starters and low performersActively involved in all aspects of product and service development from website flow designs, new products, reliable MI tools and lead generation techniques